One of the cases that I bought for the Iphone 6 was the regular Speck Candyshell. The case was kind of warped looking and would spin easily on its back (as others have noted). This was the first time that I had dealt with Speck Warranty. I would have just exchanged it where I purchased but they were out of my color. I emailed Speck and they told me to take a picture of the problem on a sheet of paper with my name and date. Then take a pic of the receipt. You must keep your receipt to get the 1 year warranty. From emailing the first time to new case in my hand... took 9 days. I am very pleased with their service especially since this is a busy time of year.