Spigen Neo Hybrid Broken... Poor Customer Service

[logicpro7]

The frame on my Neo Hybrid pinged off by its self whilst sat on the table... It must have gradually fractured near the vibrate switch?

The case has never been removed since new.

I purchased it direct through Spigen's eBay Store, they don't want to know.



I asked to buy a new frame even though it is only a few months old and could be classed as under warranty?


Anyone else had their Neo Hybrid mysteriously fracture? or poor customer service?

 

[Itsedstech]

these are known to do that.

 

[Illmaculate]

Hi,

Don't know what country you purchased yours from but the Australian official spigen ebay retailer has been great.

I snapped my same bumper last Nov and didn't really think about buying another. Last week I was purchasing another item and mentioned the bumper snapping, they sent me a replacement bumper free of charge under warranty, only had to send a photo as evidence.

Hope you can get better service.

 

[logicpro7]

Hi,



Don't know what country you purchased yours from but the Australian official spigen ebay retailer has been great.



I snapped my same bumper last Nov and didn't really think about buying another. Last week I was purchasing another item and mentioned the bumper snapping, they sent me a replacement bumper free of charge under warranty, only had to send a photo as evidence.



Hope you can get better service.

Hi,
I am in the UK, but for some reason i cant go back far enough to find the purchase in my eBay account.

If i remember right, i purchased it just before or after the iPhone 6 Plus was released.

 

[thelookingglass]

I got one of these when I first got my 6, even though I'm more of a thin case guy. Great looking case - impeccable fit and finish. But you're clearly not the only one with this issue. Just look at all of the reviews for this case on Amazon. This issue is very prevalent. Maybe try another one of Spigen's cases. They generally make really quality stuff. I'm not sure why they overlooked this issue on this particular model.

 

[DeftwillP]

Mine broke and I emailed twice. Never heard a thing.

 

[thelookingglass]

Mine broke and I emailed twice. Never heard a thing.

They probably don't want to open the floodgates. Sounds like there would be a ton of angry people wanting replacements if they did. Usually Spigen stuff is really highly rated, but it looks like this particular case has tons of issues.

 

[-ultimac-]

Their bumper is really crap, break VERY easily

 

[frifra]

Hi,
I am in the UK, but for some reason i cant go back far enough to find the purchase in my eBay account.

If i remember right, i purchased it just before or after the iPhone 6 Plus was released.

Check your email account which you use for ebay.

 

[ajm222]

I've had 4 break so far (doing absolutely nothing rough with it, and not even removing the case). Each time I sent an email to Spigen and heard back within a day, and they've always sent out a whole new case within the week. But it just happened again and I don't feel like going through the process a 5th time. It's pointless. A new one will break again within a couple of weeks even with kid gloves. Moving on to something else. Probably won't be going with Spigen again. Their stuff is generally beautiful, bu always flawed. And the CS is either the worst in the busienss or fantastic. But never consistent. If you try and order their products when a new iphone comes out, you'll never get it and they won't respond for months. When they do begin responding, there always seems to be some issue with the product (either too fragile or buttons not responsive, etc etc etc).

 

[steve62388]

The frame on my Neo Hybrid pinged off by its self whilst sat on the table... It must have gradually fractured near the vibrate switch?

The case has never been removed since new.

I purchased it direct through Spigen's eBay Store, they don't want to know.

View attachment 556323

I asked to buy a new frame even though it is only a few months old and could be classed as under warranty?


Anyone else had their Neo Hybrid mysteriously fracture? or poor customer service?

Is that the aluminium one? Looks like they should have stuck with a plastic(?) bumber. I have the Neo Hybrid for the 5s and it's great, it's almost two years old and still going strong. The 5s version is highly rated on Amazon but I can see a lot of complaints about the aluminium version for the 6.

 

[Texxy]

I've had 4 break so far (doing absolutely nothing rough with it, and not even removing the case). Each time I sent an email to Spigen and heard back within a day, and they've always sent out a whole new case within the week. But it just happened again and I don't feel like going through the process a 5th time. It's pointless. A new one will break again within a couple of weeks even with kid gloves. Moving on to something else. Probably won't be going with Spigen again. Their stuff is generally beautiful, bu always flawed. And the CS is either the worst in the busienss or fantastic. But never consistent. If you try and order their products when a new iphone comes out, you'll never get it and they won't respond for months. When they do begin responding, there always seems to be some issue with the product (either too fragile or buttons not responsive, etc etc etc).

X2 exactly

 

[logicpro7]

Ok, managed to find the eBay item number for the purchase from their official store.

Sent them a message, but they will only replace if its less than 3 months old? I thought in the UK purchases have a standard one year warranty?

I showed them proof of purchase, packaging, serial number and the broken item and they just dont want to know.

Out of spite, i bought a Veneno yellow knock off for 99p and will use my original rubber case with the new frame.

 

[steve62388]

Ok, managed to find the eBay item number for the purchase from their official store.

Sent them a message, but they will only replace if its less than 3 months old? I thought in the UK purchases have a standard one year warranty?

I showed them proof of purchase, packaging, serial number and the broken item and they just dont want to know.

Out of spite, i bought a Veneno yellow knock off for 99p and will use my original rubber case with the new frame.

They are probably claiming you misused it. If it's under six months old it's up to Spigen to prove the fault was not present when you bought it, how old is yours?

You need to start getting serious with them and start quoting legislation, point out all the complaints on Amazon about broken frames to prove it's a fault with their design. Don't give up, the first time the answer is always 'no' to weed out the uncommitted.

 

[logicpro7]

End of September 2014, so over 6 months.

 

[PortableLover]

I had an issue with this recently and got a refund from amazon. I simply pointed out on the page and twitter there was a lot of people with this issue, and iirc spigen do cover it, it seems according to twitter.