This is what I received in an email....
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Weve sent the images to our manufacturers,
And they have notified us that in order for us to release another replacement, we do need to receive both of the Glas.t defects first because this is the second incident and it is rare that a replacement piece would be a defected unit as well.
So we do need to ask you to return both the pieces if you do have the original Glas.t defect. We can reimburse you if you ship it to us using First-Class International, or give you a pre-paid label for your convenience.
We do apologize for this inconvenience, but we do appreciate your patience and cooperation.
Please feel free to contact me if you have any further questions.
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Long story short. I bought one Glass t and I didn't like it because my install had a few specs of dust under it. So, I trashed it and bought an new one. It was my mistake but I liked the product.
The new install went well no dust but the sides never adhered.
I contacted them and sent photos. They sent a replacement. Great!!!
I put the replacement on, no issues with install, no dust...perfect. But, after a month it started to peel up on the top corners...not from the edge in but from a center point out. It started on a Friday with a tiny spot, then grew to three by the next week both corners had bubbled up from the center of the spots out...the edges are still down. I sent them a note, and they said for them to send me a replacement I need to send them this one...and the one from before. WHO is going to keep the one from before?
They are playing games and I don't appreciate people playing games with me.
In my family we have 1 iPad 1, 3 iPad 2, 1 new iPad, one Mac book air and 3 iPhones. And just yesterday I purchased a UO for my new iPad from them (it is being returned).
I wanted to like Spigen but I don't appreciate people playing games. If I make a mistake I own up to it and take responsibility. But don't expect Spigen to do the same. That is my experience with them. Yours may be different.
But I'd caution purchasing such an expensive screen protector from them because if they are having issues with manufacturing you'll end up being the sucker.
There are no fingerprints under the glass and no dust. Man I loved the Glass t
UPDATE
I've been in contact with Spigen. They realized that I was not told to keep the previous screen protector. They are requesting that I send my current one in to receive a replacement. I have no problems with that.
I am trying to figure out a way to send it without impacting the defect. IF any of you have any ideas on how I can do that please let me know.
I will not request reimbursement or credit for sending in my old one. IT isn't going to be that much or that big of a deal. I did ask them to keep me informed of the defect resolution on their side. I really like the Glass t I'd like to do it for my mom's iphone because she doesn't use a case but she wears earrings and doesn't want to scratch her screen up.
I also offered to send them video of how I install my replacement so they can see if I am unknowingly creating the defect. I also told them I would send them more video of the defect because when I press it in the center it doesn't even stick for a second. I hope they fix their manufacturing problem with these. They are a great idea for iPhone...I don't know about for iPad.
I feel comfortable with them and I will continue to purchase other products from them. I will not buy any more Glass t until I hear from them about their resolution to the current defect.
APOLOGIES...
I've been having a tough week, long story from a car accident in which my 6 month old car was not fully repaired which caused further issues. After dealing with insurance companies and body shops trying to tell me nothing bad could happen from them not plugging in the engine two fans I wasn't in the mood for dealing with people trying to take me for a sucker.
------------------------------------------------------------
Weve sent the images to our manufacturers,
And they have notified us that in order for us to release another replacement, we do need to receive both of the Glas.t defects first because this is the second incident and it is rare that a replacement piece would be a defected unit as well.
So we do need to ask you to return both the pieces if you do have the original Glas.t defect. We can reimburse you if you ship it to us using First-Class International, or give you a pre-paid label for your convenience.
We do apologize for this inconvenience, but we do appreciate your patience and cooperation.
Please feel free to contact me if you have any further questions.
------
Long story short. I bought one Glass t and I didn't like it because my install had a few specs of dust under it. So, I trashed it and bought an new one. It was my mistake but I liked the product.
The new install went well no dust but the sides never adhered.
I contacted them and sent photos. They sent a replacement. Great!!!
I put the replacement on, no issues with install, no dust...perfect. But, after a month it started to peel up on the top corners...not from the edge in but from a center point out. It started on a Friday with a tiny spot, then grew to three by the next week both corners had bubbled up from the center of the spots out...the edges are still down. I sent them a note, and they said for them to send me a replacement I need to send them this one...and the one from before. WHO is going to keep the one from before?
They are playing games
and I don't appreciate people playing games with me.In my family we have 1 iPad 1, 3 iPad 2, 1 new iPad, one Mac book air and 3 iPhones. And just yesterday I purchased a UO for my new iPad from them (it is being returned).
I wanted to like Spigen but I don't appreciate people playing games. If I make a mistake I own up to it and take responsibility. But don't expect Spigen to do the same. That is my experience with them. Yours may be different.
But I'd caution purchasing such an expensive screen protector from them because if they are having issues with manufacturing you'll end up being the sucker.
There are no fingerprints under the glass and no dust. Man I loved the Glass t
UPDATE
I've been in contact with Spigen. They realized that I was not told to keep the previous screen protector. They are requesting that I send my current one in to receive a replacement. I have no problems with that.
I am trying to figure out a way to send it without impacting the defect. IF any of you have any ideas on how I can do that please let me know.
I will not request reimbursement or credit for sending in my old one. IT isn't going to be that much or that big of a deal. I did ask them to keep me informed of the defect resolution on their side. I really like the Glass t I'd like to do it for my mom's iphone because she doesn't use a case but she wears earrings and doesn't want to scratch her screen up.
I also offered to send them video of how I install my replacement so they can see if I am unknowingly creating the defect. I also told them I would send them more video of the defect because when I press it in the center it doesn't even stick for a second. I hope they fix their manufacturing problem with these. They are a great idea for iPhone...I don't know about for iPad.
I feel comfortable with them and I will continue to purchase other products from them. I will not buy any more Glass t until I hear from them about their resolution to the current defect.
APOLOGIES...
I've been having a tough week, long story from a car accident in which my 6 month old car was not fully repaired which caused further issues. After dealing with insurance companies and body shops trying to tell me nothing bad could happen from them not plugging in the engine two fans I wasn't in the mood for dealing with people trying to take me for a sucker.
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