Spigen - UPDATE & Apologies...

This is what I received in an email....
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We’ve sent the images to our manufacturers,
And they have notified us that in order for us to release another replacement, we do need to receive both of the Glas.t defects first because this is the second incident and it is rare that a replacement piece would be a defected unit as well.

So we do need to ask you to return both the pieces if you do have the original Glas.t defect. We can reimburse you if you ship it to us using First-Class International, or give you a pre-paid label for your convenience.

We do apologize for this inconvenience, but we do appreciate your patience and cooperation.
Please feel free to contact me if you have any further questions.
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Long story short. I bought one Glass t and I didn't like it because my install had a few specs of dust under it. So, I trashed it and bought an new one. It was my mistake but I liked the product.

The new install went well no dust but the sides never adhered.

I contacted them and sent photos. They sent a replacement. Great!!!

I put the replacement on, no issues with install, no dust...perfect. But, after a month it started to peel up on the top corners...not from the edge in but from a center point out. It started on a Friday with a tiny spot, then grew to three by the next week both corners had bubbled up from the center of the spots out...the edges are still down. I sent them a note, and they said for them to send me a replacement I need to send them this one...and the one from before. WHO is going to keep the one from before?

They are playing games and I don't appreciate people playing games with me.

In my family we have 1 iPad 1, 3 iPad 2, 1 new iPad, one Mac book air and 3 iPhones. And just yesterday I purchased a UO for my new iPad from them (it is being returned).

I wanted to like Spigen but I don't appreciate people playing games. If I make a mistake I own up to it and take responsibility. But don't expect Spigen to do the same. That is my experience with them. Yours may be different.

But I'd caution purchasing such an expensive screen protector from them because if they are having issues with manufacturing you'll end up being the sucker.

There are no fingerprints under the glass and no dust. Man I loved the Glass t



UPDATE

I've been in contact with Spigen. They realized that I was not told to keep the previous screen protector. They are requesting that I send my current one in to receive a replacement. I have no problems with that.

I am trying to figure out a way to send it without impacting the defect. IF any of you have any ideas on how I can do that please let me know.

I will not request reimbursement or credit for sending in my old one. IT isn't going to be that much or that big of a deal. I did ask them to keep me informed of the defect resolution on their side. I really like the Glass t I'd like to do it for my mom's iphone because she doesn't use a case but she wears earrings and doesn't want to scratch her screen up.

I also offered to send them video of how I install my replacement so they can see if I am unknowingly creating the defect. I also told them I would send them more video of the defect because when I press it in the center it doesn't even stick for a second. I hope they fix their manufacturing problem with these. They are a great idea for iPhone...I don't know about for iPad.

I feel comfortable with them and I will continue to purchase other products from them. I will not buy any more Glass t until I hear from them about their resolution to the current defect.

APOLOGIES...
I've been having a tough week, long story from a car accident in which my 6 month old car was not fully repaired which caused further issues. After dealing with insurance companies and body shops trying to tell me nothing bad could happen from them not plugging in the engine two fans I wasn't in the mood for dealing with people trying to take me for a sucker.

 

I was going to post more photos but Photobucket compresses so much it is totally redic.

It is just we live in such a get over on anyone you can society.

I try to be honest and have fun life is too short for schemes and games. I just want to enjoy my gadgets. I rarely ask for refunds and replacements ever. But I have got to start taking up for myself.

I just feel like people are trying to make me a sucker and I'm so sick of it.

That is why I'm saying be cautious of the Glass T. Because their iPad UO are excellent. I didn't say not to buy from them, just be warned.

 

You are correct. I'm just so disappointed and angry. Man I loved their stuff. Their iPad anti glare UO is off the chart. I love the concept of the Glass t. I guess I'm more upset that I can't continue to get stuff from them. I still have the screen protector for my Mac to get and I wanted a wallet case for my iPhone.

 

But asking for the old one and this one? That is game playing. Who is going to keep the old one. It broke when I took it off.

No one except the rare soul is going to keep old Broken glass screen protectors lying around. And for goodness sake it isn't like I knew I was going to have an issue so I should have kept it...

It is just a game they play so they don't have too. I sent them newer photos clearer photos. I was going to post here but photo bucket compresses them too much.

 

I usually ignore accusatory posts.

 

For what it is worth,

Yes, I was hasty and I'm sorry if I wasted any of your time.

I guess I've learned that I need to keep my screen protectors when I take them off if it is due to a replacement situation.

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Thanks for the info. I will keep that in the back of my mind and keep that stuff. This is good to know.

I've never had an issue or an issue that warranted a second replacement before.

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You are right. I guess I just didn't think that people would pull stuff like that. Who has time for it? Surely if people spent time enjoying their life instead of angling for free stuff they'd have more fun. Maybe that is fun for them.

I've been buying from Amazon since it started. I've only returned 2 items.

 

The Glas t is awesome. IF they ever get it right they'll have a great product. But right now, it isn't worth the headache.

I will buy from a manufacturer directly if I know they are going to work with me. I'd rather pay the extra money and have the protection if something goes wrong with the product.

 

Over on Amazon there are others with the same issue. It isn't just me. They are calling it Adhesivegate.

So thanks for those of you that understood. There is an issue with their product.