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Spigengate
- Thread starter macosxuser01
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Ordered from Amazon with Prime, Spigen Kickstand case arrived today (2-day free shipping) without any problems. I saw that some Spigen cases on Amazon were not available with Prime but they all listed estimated shipping times. It's always a gamble with estimated shipping. I've had to cancel orders from Amazon that went months without ever shipping since the vendor was never able to re-stock the item.
Same here. I just filed a dispute with my credit card company. No communication, nothing. Charged for order a long time ago with no update in status other than a lousy tracking number that hasn't even been attached to a box (probably) yet.
No Spigen originally had listed there cases as "Availability: In Stock"
That's why a lot of us are pissed that they weren't clear enough. Finally yesterday they updated there website with all iPhone 6 cases "Availability: Not in Stock 7-10 business days"
Yes, said In Stock when I ordered.
And then sent me fake USPS tracking number so made it harder to get refund from Amazon. Spent time on phone with Amazon escalating a refund.
Very scummy business practice.
I do like their cases.
Ordered the neo hybrid case for 6+ on 9-11 directly from their website. It said in-stock and will ship in 2 business days. No email, no tracking, nothing. I emailed customer service 3 days ago and no response. I found a phone number for them, but they don't answer.
Paid with PayPal so I guess I will just dispute it and go buy one locally. Too bad, if they just responded in some way to let me know what's going on I would wait.
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Paid with PayPal so I guess I will just dispute it and go buy one locally. Too bad, if they just responded in some way to let me know what's going on I would wait.
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Yeah they haven't been great with customer service. But they make some great cases so I guess all is typically forgotten.
I love Spigen and their cases. I'm a regular customer of theirs but it being over a week since I ordered my case for my 6+ and still not receiving it is ridiculous. Amazon site said it was in stock. The next day I checked in the afternoon it still said "in stock". If they really had no stock at the time, they had plenty of time to change that but they didn't.
I ordered two case from UK eBay Spigen and both have arrived for the 6+. The clear capsule and a Neo Hybrid in Revention Yellow. Not had a chance to try either on the phone yet as I am away till tomorrow. Heard of issues where the buttons are not working very well on the Hybrid cases and they have a hot fix which they are sending out to customers. Will be emailing them if I have issues. Give them time to sort things out. After all they did have cases out before the phone was released so there is bound to be a few issues. At least they are trying to rectify the issues.
Spigengate
Won't know till tomorrow as we went away for a couple of days as I was not expecting the iPhone to be delivered until Monday as has been the case with the last couple of Apple product launches for me as I live in the Highlands of Scotland. What happens? It arrived yesterday after we had left. Will get one fitted when I get home tomorrow. Going by other pictures they do seem to be pretty narrow though. They didn't cost a fortune so they will do me till some second gen protectors are made which will hopefully be a bit more precise.
Won't know till tomorrow as we went away for a couple of days as I was not expecting the iPhone to be delivered until Monday as has been the case with the last couple of Apple product launches for me as I live in the Highlands of Scotland. What happens? It arrived yesterday after we had left. Will get one fitted when I get home tomorrow. Going by other pictures they do seem to be pretty narrow though. They didn't cost a fortune so they will do me till some second gen protectors are made which will hopefully be a bit more precise.
I haven't bought any cases from them but they have a lot of fake reviews for their products on Amazon. Big red flag for me. I'm not taking my chances.
Just an FYI --
If you are having issues with Spigen shipping through Amazon and you have tried contacting Spigen, just contact Amazon directly. I was directly to put in a cancellation request and place an order for another case shipped directly from Amazon and they would do free 1 day shipping + honor the price of the original case.
If you are having issues with Spigen shipping through Amazon and you have tried contacting Spigen, just contact Amazon directly. I was directly to put in a cancellation request and place an order for another case shipped directly from Amazon and they would do free 1 day shipping + honor the price of the original case.
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
I know. I had ordered one that was shipped from Spigen on Sept. 12th with a ship timeframe between the 12th and 14th. When it got to the 16th with no update and no response from Spigen I messaged Amazon requesting to cancel the current order and linked a case that would ship from Amazon which they were happy to do.
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
I had ordered directly from Spigen and never heard a word - not even a confirmation email. I paid with PayPal and disputed it. Within 24 hours I had my refund and a note from Spigen:
"Note:
We are very sorry for the delay. We had a huge surge in orders and messages and are trying to respond as quickly as possible. Here is the refund requested and so sorry again for the inconvenience and for the lack of communication."
No hard feelings. I like their cases and may be a customer again someday -- through Amazon, of course!
"Note:
We are very sorry for the delay. We had a huge surge in orders and messages and are trying to respond as quickly as possible. Here is the refund requested and so sorry again for the inconvenience and for the lack of communication."
No hard feelings. I like their cases and may be a customer again someday -- through Amazon, of course!
How did you initiate this? I emailed Amazon and they asked me to file an A-Z claim but the system won't let me because the delivery time frame has not past yet.
Sorry to hear of your misfortune.
I ordered from Amazon Canada and fulfilled by Spigen Canada. Order was placed on Sunday and received the case on Thursday. I did pay for 2 day shipping, but no hassle like you are having.
I got a bogus tracking number too. Did anyone get these and actually receive anything or find an accurate delivery date?
Glad to hear you got your case.
As I said I love the Spigen cases.
Just no reason for them to BS me and send fake tracking number.
I would certainly understand if they said will be weeks to ship..
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Sorry but not me.
Seems that other have had better luck - so hopefully I am an exception.
I have escalated with Amazon Canada to get my money refunded.
At first Amazon didn't want to take responsibility for third party seller - my mistake not understanding when I purchased.
Mostly I am angry at myself for being so naive as to trust Amazon and Spigen.
Now I know buying on Amazon is no better than eBay.
Lesson learned, and cheap if I never get my $100 back
Rant over
I'm sure you will get your cases and not get robbed, but it it won't be a timely delivery.
I had the same problem with ordering a Spigen case as the OP. This is what i figured out. There are 3 categories of ordering a Spigen case:
1) Spigen case fulfilled & shipped by Amazon (iPhone 6 only, not 6 Plus). These were already in stock at Amazon and ready to ship.
2) Spigen case listed on Amazon but shipped from Spigen. These incorrectly said "in stock" on the Amazon site but were correctly listed as "ships in 7-10 days" or ships after "Sep 30th" on the Spigen website. Spigen may not have updated the shipping date on the Amazon listings.
3) Spigen case listed on the Spigen website and shipped by Spigen. These correctly say "ships in 7-10 days" or ships after "Sep 30th" (depending on the case).
The only people who were fulfilled on time were #1 shipped by Amazon. People who ordered from Spigen, on Amazon (incorrectly says "in stock"), had to wait 7-10 days for shipping (correctly says on Spigen website) from Spigen.
I called Spigen and never got a return phone call. I emailed Spigen through Amazon but only got a form letter response (thank you for my inquiry, customer service will get back to you as soon as possible etc). I then got a shipping notice from Spigen the same day as the email response.
1) Spigen case fulfilled & shipped by Amazon (iPhone 6 only, not 6 Plus). These were already in stock at Amazon and ready to ship.
2) Spigen case listed on Amazon but shipped from Spigen. These incorrectly said "in stock" on the Amazon site but were correctly listed as "ships in 7-10 days" or ships after "Sep 30th" on the Spigen website. Spigen may not have updated the shipping date on the Amazon listings.
3) Spigen case listed on the Spigen website and shipped by Spigen. These correctly say "ships in 7-10 days" or ships after "Sep 30th" (depending on the case).
The only people who were fulfilled on time were #1 shipped by Amazon. People who ordered from Spigen, on Amazon (incorrectly says "in stock"), had to wait 7-10 days for shipping (correctly says on Spigen website) from Spigen.
I called Spigen and never got a return phone call. I emailed Spigen through Amazon but only got a form letter response (thank you for my inquiry, customer service will get back to you as soon as possible etc). I then got a shipping notice from Spigen the same day as the email response.
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