Spilled green tea on MPB Retina

Discussion in 'MacBook Pro' started by Rambus, Aug 1, 2014.

  1. Rambus macrumors newbie

    Joined:
    Dec 31, 2013
    #1
    Last Thurs, my 17-yr old daughter spilled green tea on her 13" MBP Retina (not over the keyboard, but behind). An 'X'-sign appeared over the battery icon, with a message 'no battery available'. She continued to use her MBP. Next day, she told me the Power button didn't work (she didn't tell me the rest of the story!). The MBP was still under warranty (plus AppleCare till 8/2016).

    Telephone support took me through SMC reset & NV Ram/P Ram reset. Finally they told me to take it to the service center. Service called me the same evening with bad news. Water stains on the logic board. Not covered by warranty. AppleCare which I purchased to be voided! Serial no. of machine noted by Apple. He would call back with a repair quotation.

    Today he called again - he had done an internal clean-up & MBP seemed to be working fine. I could collect the MBP (no charge), but there would be no further warranties.

    Just posting to check on his last statement - the original warranty (1-Yr) isn't over till mid-Aug, and the 2-yr AppleCare plan hasn't even started. Will Apple really blacklist the unit?
     
  2. johnnnw macrumors 65816

    johnnnw

    Joined:
    Feb 7, 2013
    #2
    It is "blacklisted" because liquid damage to electronics is a slippery slope.

    I won't say for certain, but this type of damage tends to show itself later on when parts start to corrode etc. I will say, don't be surprised if it stops working again.

    Apple knows this and doesn't cover liquid damage because it's unpredictable. Not to mention not a fault of their product. (which is also why they don't cover physical drop damage, screen crack, etc)
     
  3. Justin Horne macrumors newbie

    Joined:
    Jun 3, 2007
    #3

    Yep


    Which makes me wonder why so many here recommend Applecare when things like Squaretrade also cover accidental / spillage.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Of course, negligence cause the problems and apple does not want to foot the bill. The warranty is for manufacturer defects, not accidental damage, so your warranty is now gone

    Sorry man :(
     
  5. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #5
  6. kelon111 macrumors 6502

    Joined:
    Mar 16, 2013
    #6
    Apple doesn't offer accidental damage warranty either so the OP is totally out of luck.
     
  7. Skylitfly macrumors 6502a

    Joined:
    May 3, 2014
    #7
    I wonder if I'm just extremely lucky or I'm still waiting for the disaster to happen.

    I spilled whiskey on my 15" rMBP like 8-9 months ago and it's still running like the day I got it. :D

    Gotta knock on wood after posting this...
     
  8. scatterbug macrumors newbie

    Joined:
    Aug 2, 2014
    #8
    But the good news

    You MAY have caught it in time. 8 weeks ago I started having heat & battery problems with my macbook still under warranty. I live 100 mi from nearest apple store so took it to Simply Mac. The technician said all was well, no problem. Then last week it started jumping screens & all sorts of things. Back to Simply Mac with the verdict being needs a tier 4 Depot Service as resistor & another chip are damaged beyond repair. These chips are responsible for managing computers charging. I can't help but think if this problem had been caught when I first brought it in I wouldn't be looking at a fried macbook pro. So in my mind you have good news/bad news.
     
  9. TjeuV macrumors 6502

    Joined:
    Dec 14, 2011
    Location:
    Belgium
    #9
    I was quite surprised they did a clean up and got things working smooth again. The void applecare is no surprise though ...
     
  10. amoda macrumors 6502a

    Joined:
    Aug 9, 2006
    #10
    This is really your only option now. The unit, 100%, is blacklisted.
     
  11. Pentad macrumors 6502a

    Pentad

    Joined:
    Nov 26, 2003
    Location:
    Indiana
    #11
    Honestly, you should be very grateful that Apple did anything to help you. None of Apple's warranties cover accidental damage and they could have declined to help you at all.

    Be happy Apple helped you. I would treat this as an educational experience. I have accidental insurance on my children's notebooks and extended Applecare on mine. Though, my kids never eat or drink around their notebooks.

    I'm always surprised when people treat such an expensive item like a TV tray but with so many posts like these I must in the minority.

    However, Apple treated you very well. I have found their support to be unmatched.

    -P
     
  12. perezr10 macrumors 6502a

    Joined:
    Jan 12, 2014
    Location:
    Monroe, Louisiana
  13. kelon111 macrumors 6502

    Joined:
    Mar 16, 2013
    #13
    Even in high school I knew better than to drink or eat around a laptop.
     

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