Spilled orange juice (with bits) on MBP with Touchbar. Some power & Touchbar problems...

Discussion in 'MacBook Pro' started by LadyOfShalott, Apr 13, 2018.

  1. LadyOfShalott macrumors newbie

    Joined:
    Apr 13, 2018
    #1
    Hello everyone,

    I have a late 2016 15" MBP with Touchbar running macOS High Sierra version 10.13.4. I got it at the beginning of January 2018, so it's about 4 months old.


    Yesterday I happened to accidentally spill a glass of orange juice (with bits) on the desk where my Macbook was. At first I thought none of it actually touched my machine, but it seems some of it did. However, it appeared that none of it got into any of the ports (or anywhere else). The Macbook was working perfectly. No problems whatsoever. I had a sturdy case on it anyway, so this must have helped.


    About 1-2 hours later after the unfortunate incident, as I was surfing the web (Safari), I noticed the touchbar was completely blank/black, and none of the buttons that usually display on there were visible. I knew everything was just fine the last time I happened to notice it. I tried switching to Photoshop (as this usually brought different touchbar buttons up), but nothing happened. It was dead -- really.


    I restarted the machine once -- the problem persisted. Then shut it down and closed the lid, then opened it again -- the machine booted and the touchbar seemed to be working again. Then about 20 minutes later, it disappeared -- once again, completely randomly and unexpectedly. I tried shutting it down again, but this time it didn't work.


    After some careful research, I ended up taking several steps to help restore the touchbar to its good working order:

    1. Reset NVRAM -- this did absolutely nothing.
    2. Reinstalled macOS -- the touchbar worked for some time, then the same thing happened. It just went black.
    3. Reset SMC -- same as no. 2 above.
    4. Booted in Safe Mode -- same as no. 2 and 3.
    5. Run Apple Diagnostics -- no problems found.


    However, I noticed another problem alongside the disappearance of the touchbar. Whenever I closed the lid (which supposedly puts the Macbook to sleep) and then opened it again, the Macbook would restart. An error would show up saying that the machine restarted because of a problem. Here's the error report:

    Code:
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7f979ef2f1): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.50.17/AppleACPIPlatformPower.cpp:1970
    Backtrace (CPU 0), Frame : Return Address
    0xffffff922f69b9b0 : 0xffffff8014e6e166
    0xffffff922f69ba00 : 0xffffff8014f96714
    0xffffff922f69ba40 : 0xffffff8014f88a00
    0xffffff922f69bac0 : 0xffffff8014e20180
    0xffffff922f69bae0 : 0xffffff8014e6dbdc
    0xffffff922f69bc10 : 0xffffff8014e6d99c
    0xffffff922f69bc70 : 0xffffff7f979ef2f1
    0xffffff922f69bcd0 : 0xffffff7f979eeec2
    0xffffff922f69bd20 : 0xffffff7f979f340f
    0xffffff922f69bd40 : 0xffffff80154b9ef8
    0xffffff922f69bd90 : 0xffffff80154e8293
    0xffffff922f69be00 : 0xffffff8015481ddb
    0xffffff922f69be50 : 0xffffff801547efc8
    0xffffff922f69beb0 : 0xffffff801547bfa3
    0xffffff922f69bef0 : 0xffffff801547be32
    0xffffff922f69bf30 : 0xffffff8015498772
    0xffffff922f69bf70 : 0xffffff8015497dac
    0xffffff922f69bfa0 : 0xffffff8014e1f4f7
          Kernel Extensions in backtrace:
             com.apple.driver.AppleACPIPlatform(6.1)[FC118BB9-2E67-35DD-BB25-BA6DFAF5AE88]@0xffffff7f979e3000->0xffffff7f97a7efff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7f95c0d000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f95694000
                dependency: com.apple.driver.AppleSMC(3.1.9)[497D69E7-C1FB-3435-B4D9-ED1DC51727D1]@0xffffff7f95c16000
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    17E199
    
    Kernel version:
    Darwin Kernel Version 17.5.0: Mon Mar  5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
    Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
    Kernel slide:     0x0000000014c00000
    Kernel text base: 0xffffff8014e00000
    __HIB  text base: 0xffffff8014d00000
    System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)
    
    System uptime in nanoseconds: 1876905299459
    last loaded kext at 246169910116: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f99412000, size 69632)
    last unloaded kext at 423358886840: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f99412000, size 61440)
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    EOF
    Model: MacBookPro13,3, BootROM MBP133.0242.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f7
    Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
    Graphics: Radeon Pro 455, AMD Radeon Pro 455, PCIe
    Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
    Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)
    Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    USB Device: USB 3.0 Bus
    USB Device: iBridge
    Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1
    Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

    FYI, after resetting the SMC and booting in Safe Mode, the touchbar would work until I closed the lid. When I opened it, boom -- it disappeared completely.


    Also, there were no settings available for it in the System Preferences, as if my Macbook didn't have a touchbar in the first place!


    Oh, and two of the ports seem not to be working properly. The Macbook won't charge when the charger is plugged into any of those two.


    Any suggestion? I've kind of exhausted all available options/fixes... It doesn't seem to be a hadware-related problem, though...



    Thanks & cheers!
     
  2. jerryk, Apr 13, 2018
    Last edited: Apr 13, 2018

    jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #2
    It is still under warranty so take it in. Could be completely unrelated to the spill.

    However, if they detect that the moisture sensor have been tripped they may declare this accidental damage and refuse to fix it, unless you previously bought AppleCare+.
     
  3. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Yes --- That was also my though that the orange juice may not be related.

    This may be one of those times that you don't mention a liquid spill up front, particularly if you believe that nothing actually got inside. You really don't want accidental damage to be the focus of the discussion from the outset, unless it is obvious from the outside. Let the tech ask you first.
    You shouldn't be particularly surprised if they do find a tripped moisture sensor, but also good news if there really was nothing inside. You may have a legitimate failure, nicely covered under warranty.
     
  4. LadyOfShalott thread starter macrumors newbie

    Joined:
    Apr 13, 2018
    #4
    @jerryk & @DeltaMac

    Those were my thoughts exactly! All problems listed just didn't seem related to the orange juice, except the issue with the ports... The MBP is working perfectly, there's actually absolutely no difference in performance. None that I could notice, anyway. But it seemed too much of a coincidence that this should happen after spilling the orange juice...

    There was juice on the case, a little bit on the back cover, and absolutely none on the screen/keyboard/Touchbar (the lid was closed when it happened). So unless the juice got into any of the ports, I don't think it's the cause of what I'm experiencing... I mean, settings that suddenly disappear as if they were never there in the first place? Very odd.

    Is there anything I can do myself at this point? Like, to check for any water damage, etc?

    Thanks a bunch!
     
  5. jerryk, Apr 13, 2018
    Last edited: Apr 13, 2018

    jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #5
    The moisture detection is in the inside, so maybe if you peak in the back. Maybe. There are two common types. The first is a small dot or rectangle. It changes color when wet. The second looks like tiny drops of glue attached to a cables. These also changes color when wet.
     
  6. DJKillerKeemstar macrumors newbie

    DJKillerKeemstar

    Joined:
    Nov 14, 2017
    #6
    Did the liquid flow underneath the machine? There are two long holes on the bottom of the machine where liquid could possibly get inside and splash the components.
     
  7. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
    #7
    If your case has vents to allow air into the bottom side vents on the system, then having a case on it is not going to offer much protection from liquid damage in that area.

    If the OJ got under the system, near those vents (which are for intake, not exhaust,) then it’s likely that some got inside, in which case your symptoms would be related to that.

    Taking the bottom cover off and visually inspecting should be enough to confirm liquid damage. It’s OJ, so look for sticky brownish/orangey crap ... with bits.
     
  8. exogeneity macrumors member

    Joined:
    Mar 3, 2018
    #8
    Bring to it Apple. Dont tell them about the spill. There are couple of areas with liquid detector. As long as they are not triggered you are safe.

    If i recall correctly from the teardown website, they are located on the left and right of the air vents mentioned by the above forumers, under the trackpad, and on the logic board.

    Good luck.
     

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