Spotify audio dropout when using Apple AV-multiport adapter

Discussion in 'MacBook' started by Mac32, Jun 16, 2016.

  1. Mac32 Suspended

    Nov 20, 2010

    I have a weird problem with my rMB 2016 model. I connect my rMB with a digital USB sound card (Turtle Beach) to my stereo system. When I do this through the Apple USB-C AV-multiport adapter, the audio from Spotify will drop out every 10-20 seconds or so (not always, but most of the time). However, if I connect my rMB digitally to my stereo system using another non-Apple USB-C adapter, then there are no audio dropouts. Any idea why this is happening?

    When using the Apple AV-multiport adapter, I don't get audio dropouts when watching youtube, movies (VLC) or other stuff. It seems to be connected to Spotify.

    Any ideas? Thanks!

    PS: The is the Apple adapter I'm talking about:
  2. Mac32 thread starter Suspended

    Nov 20, 2010
  3. BeatCrazy macrumors 65816

    Jul 20, 2011
    Did you do the firmware update on the adapter?
  4. Mac32 thread starter Suspended

    Nov 20, 2010
    It's updated, yes. I think I'll return the adapter. Maybe it's defect. I also notice that when watching movies with VLC, I sometime get a black screen for 1 second here and there, and there are issues with synchronisation between audio and picture.
  5. BrianBaughn macrumors 603


    Feb 13, 2011
    Baltimore, Maryland
    Reviews of that adapter include a lot of similar complaints.
  6. Mac32 thread starter Suspended

    Nov 20, 2010
    That's interesting. It's an expensive adapter, and it doesn't work right. Very sloppy by Apple :(
  7. danj555 macrumors newbie

    Oct 20, 2014
    I have the same problem! The audio dips 75% every 10-20 seconds. Outputting via hdmi to tv!! This is 2016 mbp 15
  8. Mac32 thread starter Suspended

    Nov 20, 2010
    This is an Apple hardware bug (or software bug in Spotify). You need to buy a different adapter, or use iTunes.

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