Spotify audio dropout when using Apple AV-multiport adapter

Discussion in 'MacBook' started by Mac32, Jun 16, 2016.

  1. Mac32 macrumors 65816

    Joined:
    Nov 20, 2010
    #1
    Hi,

    I have a weird problem with my rMB 2016 model. I connect my rMB with a digital USB sound card (Turtle Beach) to my stereo system. When I do this through the Apple USB-C AV-multiport adapter, the audio from Spotify will drop out every 10-20 seconds or so (not always, but most of the time). However, if I connect my rMB digitally to my stereo system using another non-Apple USB-C adapter, then there are no audio dropouts. Any idea why this is happening?

    When using the Apple AV-multiport adapter, I don't get audio dropouts when watching youtube, movies (VLC) or other stuff. It seems to be connected to Spotify.

    Any ideas? Thanks!


    PS: The is the Apple adapter I'm talking about:
    http://www.apple.com/no/shop/produc...9a4ce3ed55f6d3a254ef3bccf74f961c0aee4846832fd
     
  2. Mac32 thread starter macrumors 65816

    Joined:
    Nov 20, 2010
  3. BeatCrazy macrumors 65816

    Joined:
    Jul 20, 2011
    #3
    Did you do the firmware update on the adapter?
     
  4. Mac32 thread starter macrumors 65816

    Joined:
    Nov 20, 2010
    #4
    It's updated, yes. I think I'll return the adapter. Maybe it's defect. I also notice that when watching movies with VLC, I sometime get a black screen for 1 second here and there, and there are issues with synchronisation between audio and picture.
     
  5. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #5
    Reviews of that adapter include a lot of similar complaints.
     
  6. Mac32 thread starter macrumors 65816

    Joined:
    Nov 20, 2010
    #6
    That's interesting. It's an expensive adapter, and it doesn't work right. Very sloppy by Apple :(
     
  7. danj555 macrumors newbie

    Joined:
    Oct 20, 2014
    #7
    I have the same problem! The audio dips 75% every 10-20 seconds. Outputting via hdmi to tv!! This is 2016 mbp 15
     
  8. Mac32 thread starter macrumors 65816

    Joined:
    Nov 20, 2010
    #8
    This is an Apple hardware bug (or software bug in Spotify). You need to buy a different adapter, or use iTunes.
     

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