Sprint - Account type not supported

Discussion in 'iPhone' started by bobeo6253, Oct 7, 2011.

  1. bobeo6253 macrumors newbie

    Sep 29, 2011
    Account type not supported.

    We’re sorry. Your account type is not supported. Please contact your Sprint account manager or call *2 from your Sprint phone in order to verify your eligibility and complete your iPhone purchase.

    Any idea what this is?


    I forgot to mention it was on apple.com
  2. omgwut macrumors 6502

    Jul 28, 2006
    It means you don't have a data plan, like me. I have Messaging 450 right now, with unlimited texting but no data. You need it for a smartphone. I'm trying to change my plan right now but the account settings pages are totally offline on the Sprint site, and I cannot preorder an iPhone until the settings have been changed. :\
  3. astewes macrumors newbie

    Apr 15, 2008
    i got the same - with a data plan

    i am on a family plan with my parents - we have one of the more expensive/premium plans and i'm receiving this same message. such BS. i currently have unlimited data on my blackberry so this can't be the case. can anyone help?!
  4. moetownslick macrumors regular


    Jun 15, 2009
    I'm on a family plan too with 2 evo's on the plan...no go. i fly right through apple.com until that point.
  5. rmt5 macrumors member

    Jan 6, 2011
    I also have a data plan, on a single line, and am getting this message on the apple site. Mine almost went through on sprint before it broke.
  6. astewes macrumors newbie

    Apr 15, 2008
    Sprint.com back up

    i'm having better luck on sprint.com. site's been down until now. anyone else?
  7. astewes macrumors newbie

    Apr 15, 2008
    just successfully ordered on sprint.com

    update: just successfully placed an order on sprint.com, received word that it should deliver on october 14. didn't run into any of the issues i saw on apple.com with account type not being supported. good luck!
  8. mrgreen4242 macrumors 601


    Feb 10, 2004
    What does the order status page from the confirmation email say for you?

    Also, to the OP, from all reports I'm seeing, Apple can't do upgrades for family plans, special rate plans, or possibly accounts with an ineligible plan type.
  9. Millionin20s macrumors regular

    May 10, 2010
    For some reason Sprint and Apple's data exchanges aren't going through very smoothly. If you can, go to Sprint's website and pre order there. Site is loading slowly/infrequently, but I got my order in and it only took about 10 minutes after the site rendered properly.

    Also, if you order from Sprint your card is charged immediately. Good luck guys, I'm going to bed.
  10. bobeo6253 thread starter macrumors newbie

    Sep 29, 2011
    I am on an family everything data plan so i think i should be able to order it but it says my account is restricted from online and i have to go into a store and show an id to get it restored or some bs like that. i'm gonna go pre-order it at best buy right now if not there then at target.

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