Sprint pre-order not showing up

Discussion in 'iPhone' started by brazil5376, Oct 8, 2011.

  1. brazil5376 macrumors member

    Joined:
    Jan 16, 2009
    #1
    Pre-ordered on Sprint's site at 4am onm launch day with no problems. Went to sprint.com/myorder right after I ordered and it showed up syaing i should receive it on the 14th.

    Now when I check the status it says my order number doesn't match their records.

    Has this happened to anyone else?

    My card has been charged also.
     
  2. burmguy macrumors regular

    Joined:
    Oct 7, 2011
    #2

    You sure you used your order number? I have been charged etc and it this is what I get (just checked it now)


    Product ID Description Qty. Order Date Tracking #
    iPhone 4S White 16GB 1 2011-10-07
    Status: Thanks for pre-ordering. A shiny new iPhone is waiting for you in our warehouse. Excluding extreme circumstances, you will have your device Friday, Oct. 14 or Saturday, Oct. 15. During the pre-order period, we will send you a shipping email and tracking number. Your tracking number may not be updated until Oct. 14. Questions? Visit sprint.com/preorder.


    iPhone 4S White 32GB 1 2011-10-07
    Status: Thanks for pre-ordering. A shiny new iPhone is waiting for you in our warehouse. Excluding extreme circumstances, you will have your device Friday, Oct. 14 or Saturday, Oct. 15. During the pre-order period, we will send you a shipping email and tracking number. Your tracking number may not be updated until Oct. 14. Questions? Visit sprint.com/preorder.
     
  3. tonyy macrumors 6502a

    tonyy

    Joined:
    Oct 8, 2011
    Location:
    Dallas
    #3
    You sure you're typing in your order number correctly (as in no extra spaces, dashes, etc)?

    Thats the only thing I can think of. It would be odd to not match now.
     
  4. jjlannoo Suspended

    Joined:
    Oct 8, 2011
    #4
    My order number still works fine and shows the "shiny new iphone" message everybody has.
     
  5. brazil5376 thread starter macrumors member

    Joined:
    Jan 16, 2009
    #5
    I know I copied it correctly because it showed that "shiny new" message after I ordered it but today is doesn't show. My printer isn't working so I wrote it. One other thing is I never got a confirmation email.
     
  6. rmlred macrumors regular

    Joined:
    Jan 27, 2010
    Location:
    Rockwell, NC
    #6
    I never got a conformation email, but I was charged and it shows up in my account.



    [​IMG]
     
  7. burmguy macrumors regular

    Joined:
    Oct 7, 2011
    #7


    Thats what I see for both my phones. The only email I got was "Welcome to Sprint, go to mysprint.com and register your account"
     
  8. rmlred macrumors regular

    Joined:
    Jan 27, 2010
    Location:
    Rockwell, NC
    #8
    Glad to know I'm not the only one, you don't miss those conformation emails until you don't get one.
     
  9. brazil5376 thread starter macrumors member

    Joined:
    Jan 16, 2009
    #9
    so true...is there a way to log onto sprint and get my order number again? Can't seem to find it
     
  10. rmlred macrumors regular

    Joined:
    Jan 27, 2010
    Location:
    Rockwell, NC
    #10
    Anyone know why my screen shot diapered? It did the same thing with a picture of an Otter Box.
     
  11. brazil5376 thread starter macrumors member

    Joined:
    Jan 16, 2009
    #11
    found my order number in transaction history section and the order number is different than the one i wrote down but i get the same message when i try and check the status. I'm done sweating over this. At least I can see the order is there now. what's weird is my card was charged $554.35 and in the order history page it shows $568.90. Gonna call Sprint tomorrow and see what's up
     

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