Sprint SIM card replacement

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mbenz21, Aug 16, 2014.

  1. mbenz21 macrumors newbie

    Joined:
    Jan 25, 2014
    #1
    My iPhone 5s was damaged, and I got a replacement device from Apple. Problem is, the new phone doesn't have a SIM, so I can't activate or use it...

    Can Apple install a SIM card (Sprint)?
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Yes, they have Sprint sims at the Apple store.
    Stop by and they will take care of it for you.
     
  3. mbenz21 thread starter macrumors newbie

    Joined:
    Jan 25, 2014
    #3
    Thank you

    Do you know if they charge a fee?
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    I don't think they charge for it.
    You're a customer and need that sim to use the phone on your Sprint account.
     
  5. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #5
    No, they do not charge. However, be prepared to wait a short while. The way Sprint SIM cards are handled is a bit different. Apple, will give you a SIM, but it's not like they will just hand it to you and you walk out.

    Sprint pairs it's SIMs with the phone. The ICCID on the SIM and the IMEI/MEID/ESN on the phone have to match. That requires a process that they do in the back. So, they will need to take your phone from you to do it.

    AJ's suggestion to go to the Apple store is the better one. It can take a month or more to get a SIM out of Sprint itself, even if you go to a store. Not saying it would take that long, but there have been reports of people waiting that long.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Exactly.
    Try to avoid Sprint customer service as much as you can.
     

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