They absolutely wouldn't sell me the phone by itself. There were 3 packages ranging from $79 to $149 that I had to pick from. I wasn't happy but it was the only place that had stock and that was also their justification for doing it. I ended up talking the manager down to $39 for a Speck case that I actually like a lot so it wasn't the worst thing. However it strikes me as a really poor business practice to force accessories on customers.
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Sprint store required me to buy accessories with iPhone 5
- Thread starter docprego
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Wow, that is the most saddest thing I've ever heard. lol
They're milking their customers.
Just check Apple stores that are a bit far and in not so crowded place. My friend who works at Apple said they have a LOT in stock but no buyers cause of the place the shop is situated in. And it's one of the biggest malls in America. lol
And as al0513 said, file a complaint.
They're milking their customers.
Just check Apple stores that are a bit far and in not so crowded place. My friend who works at Apple said they have a LOT in stock but no buyers cause of the place the shop is situated in. And it's one of the biggest malls in America. lol
And as al0513 said, file a complaint.
Of course I didn't. As I said it was the only place with the phone in stock. I wanted it and chose to play by their rules, well almost.
You bought in to the lie they told you? In the last 24 hours or even a week ago since pre-sale have you seen any threads where carriers require and demand you buy accessories for the iPhone 5? Nope. You need to file a complaint ASAP. Every carrier has been promoting their accessories package deal and its something they were instructed to pitch to customers but it was given to us as an OPTION. I can't believe you fell for this. I know Sprint is hurting bad but they now have their employees pulling stuff like this? Crazy
So what do they threaten you with if you bring back the accessories? I wouldn't have bought the phone with the accessories in the first place. But assuming i had done that, i would have not opened the accessories and brought them back. What could they have done? Nothing really.
I didn't fall for anything. I vehemently protested but they wouldn't budge. I wanted the phone so accepted it very reluctantly.
I can almost guarantee that this was not a corporate store. Almost all premium retailers are requiring that iPhones be sold with accessaries. I work at a Verizon Premium Retailer and upper management told us this as well.
Play by their rules? Negative. There's no rule that states you are required to purchase anything additional. They must have had an accessory quota to fill or something and suckered/cornered you for something you wanted. You need to file a complaint ASAP man. Don't let them get away with it. You can do the future iPhone 5 sprint owners a favor and get this stopped.
Right? He could have purchased his phone and select the case of his choice somewhere else for half the cost.
There was a pack of crap Fellowes screen protectors that were bundled into that $39 Speck case, they are on the receipt but have no price next to them. When I got home I realized they tore open the screen protectors! The case was in a package that is already open, the typical Sprint case package so they couldn't force that to appear opened.
So why complain if you chose to knowingly buy more things that you wanted to? They didn't MAKE you do anything, you desired got the best of you.
I would have walked out.
It definitely IS a corporate store. One I have bought many phones at in the past and NEVER encountered this crap before.
I heard about some AT&T stores pulling shady moves like that.
I wouldnt bother and I would file a complain with the company. Making purchase something you dont want in order to get the phone? That's nonsense.
I wouldnt bother and I would file a complain with the company. Making purchase something you dont want in order to get the phone? That's nonsense.
I agree. No way this was from a Sprint corporate store. Not to be a douche, but can you post the receipt from the store you got it from? If its just an authorized dealer, then you just just made that store a small profit as they make their money on activation and accessories.
I felt cornered. On the one hand I really wanted to buy the phone. On the other hand I knew this was utter rubbish and I let them know it too. At the counter next to me a guy was buying the same phone and based on his total I knew with 100% certainty that he did NOT buy any accessories. I confronted the manager about this and he simply said the employee helping the customer would be dealt with!
I would call customer service and see whats up.. or look on the receipt for fine print.. if it doesn't say no returns on accessaries than go ahead and return them
contracts and fine print work both ways.Posting the receipt doesn't prove anything. It is 100% absolutely my local Sprint corporate store.
I've been with Sprint for years and I know for a fact they don't do this. File a complaint with Sprint corporate. They'll help you and more than likely get rid of that manager or at least demote him. As a matter of fact you can email dan@sprint.com and you'll get to someone who monitors that address for the more serious complaints which I believe this qualifies as. I sent an email once regarding a problem I was having and got a pretty quick response and a solution to my liking.
Whatever you do don't let this go.
You let yourself get pushed around all because you couldn't wait. While I agree with the others, you should file a complaint, you should not have bought that phone and the "package."