Spyder3 software freezes iMac with Lion

Discussion in 'Mac OS X Lion (10.7)' started by Ecoh, Aug 11, 2011.

  1. Ecoh macrumors 6502a

    Ecoh

    Joined:
    Oct 30, 2009
    Location:
    USA
    #1
    Loading Spyder3 Utilities causes my iMac to freeze and I have to do a hard reboot. I have sent report to Apple and DataColor.

    It worked fine with SL, I calibrated my monitor just before installing Lion. I guess I had a premonition.

    Does anyone else have this problem or have a suggestion.
     
  2. Quad5Ny macrumors 6502a

    Quad5Ny

    Joined:
    Sep 13, 2009
    Location:
    New York, USA
    #2
    Do you have the latest version of the software from their website?

    If you do, are there any useful log messages in Console right before a crash?
     
  3. Ecoh thread starter macrumors 6502a

    Ecoh

    Joined:
    Oct 30, 2009
    Location:
    USA
    #3
    I uninstalled Spyder3 and downloaded and reinstalled latest version. Still freezes computer. Sent log report to Apple, I don't know if it was useful.

    Just talked to Apple Care, they think it might be just a coincidence that the iMac freezes when I load Spyder3. After 2 hours on the phone, they told me to make an appt. to bring it in to store for someone to look look at it.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Did you contact the vendor regarding this issue? Perhaps its an incompatibility with their software.
     
  5. Quad5Ny macrumors 6502a

    Quad5Ny

    Joined:
    Sep 13, 2009
    Location:
    New York, USA
    #5
    Its more likely a issue with the USB driver if it freezes the entire computer.
     

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