iPhone Spyware? Removal?

[bclizzle]

Iphone 4s

Friend of mine believes he has some sort of spyware on his device. He cannot log into anything, iCloud, facebook, twitter... nothing. He called att (i dont know why) they told him spyware, and to restore the phone. He called apple, couldnt understand the employee and pretty much hung up. He came to me because he thinks im an iphone guru... lol.

So, the phone is NOT jailbroken. And he is running 1os 7.

Has anyone seen or heard of anything like this? If so, any help would be appreciated.

 

[djtech42]

If it's not jailbroken, there shouldn't be any spyware or other types of malware on there. Is he just putting in the wrong password? Maybe his password was changed by spyware on his computer? I wouldn't trust AT&T with knowing anything about that, though.

 

[bclizzle]

If it's not jailbroken, there shouldn't be any spyware or other types of malware on there. Is he just putting in the wrong password? Maybe his password was changed by spyware on his computer? I wouldn't trust AT&T with knowing anything about that, though.

he doesnt even own a computer, lol. Whats weird is that its literally almost every app on his phone, he cant use any apps what so ever. no imessage, cloud, facebook, twitter...

I always call him a creep because he always accepts friend requests from every girl on facebook, and will message back with them, and theyre almost always spam, but I dont know how he could have downloaded anything

 

[seanwebb68]

Just put the phone into dfu mode restore and then setup as new... Then try the phone

 

[djtech42]

he doesnt even own a computer, lol. Whats weird is that its literally almost every app on his phone, he cant use any apps what so ever. no imessage, cloud, facebook, twitter...

I always call him a creep because he always accepts friend requests from every girl on facebook, and will message back with them, and theyre almost always spam, but I dont know how he could have downloaded anything

There are some apps that have been on the App Store that have managed to act as malware. They are very rare, though.

Try to do a DFU restore and download an official version of iOS 7 in case.

 

[bclizzle]

There are some apps that have been on the App Store that have managed to act as malware. They are very rare, though.

Try to do a DFU restore and download an official version of iOS 7 in case.

thank you, thats the plan for now. Hes coming over in a bit

 

[darricksailo]

See if he can even log on to those websites on a different device. If he can, then try a DFU restore and start as new as suggested above

 

[Applejuiced]

Tell him to run Avast or malware bytes.
Or maybe do a format C:
He might need to defrag his iphone before all that though...

 

[PNutts]

thank you, thats the plan for now. Hes coming over in a bit

If he doesn't own a computer does that mean he's never done a sync or backed up with iTunes? If not and he's not using iCloud for backups then restoring the phone as new will erase everything with no recovery (restore). Get a backup somehow before blowing it away.

 

[Max(IT)]

Tell him to run Avast or malware bytes.
Or maybe do a format C:
He might need to defrag his iphone before all that though...

Defrag his iPhone !
Best advice ever !

 

[bbfc]

Tell him to run Avast or malware bytes.
Or maybe do a format C:
He might need to defrag his iphone before all that though...

Those pesky file fragments could be the issue here!

 

[Carlanga]

TS he has no malware, he prob set up his phone w/ the wrong ID or hell maybe he created a new one.

-------------

Tell him to run Avast or malware bytes.
Or maybe do a format C:
He might need to defrag his iphone before all that though...

man I used to remember the first defrags I used to run:
1st:

Then:

OSX Freedom after that:

 

[Nermal]

man I used to remember the first defrags I used to run:
1st:

Then:

Even after getting Windows, I used to still run DOS defrag since it showed the whole drive on one screen!

 

[bclizzle]

So he never backed up his phone in 2 years... lol.

I backed it up to my mac, put it in dfu, and restored from backup, good as new.

Was very odd though, never seen a phone act that way. Almost nothing was working. He was convinced his ex gf put some sort of spyware/malware on his device.

 

[Applejuiced]

Even after getting Windows, I used to still run DOS defrag since it showed the whole drive on one screen!

Oh, the good old days
It would take forever too.

 

[Carlanga]

Even after getting Windows, I used to still run DOS defrag since it showed the whole drive on one screen!

Hahaha lmao because I used to do the same! I always thought it was faster also.