iPhone Spyware? Removal?

Discussion in 'iOS 7' started by bclizzle, Oct 23, 2013.

  1. bclizzle macrumors 6502

    Joined:
    Apr 29, 2009
    #1
    Iphone 4s

    Friend of mine believes he has some sort of spyware on his device. He cannot log into anything, iCloud, facebook, twitter... nothing. He called att (i dont know why) they told him spyware, and to restore the phone. He called apple, couldnt understand the employee and pretty much hung up. He came to me because he thinks im an iphone guru... lol.

    So, the phone is NOT jailbroken. And he is running 1os 7.

    Has anyone seen or heard of anything like this? If so, any help would be appreciated.
     
  2. djtech42 macrumors 65816

    djtech42

    Joined:
    Jun 23, 2012
    Location:
    West Chester, OH
    #2
    If it's not jailbroken, there shouldn't be any spyware or other types of malware on there. Is he just putting in the wrong password? Maybe his password was changed by spyware on his computer? I wouldn't trust AT&T with knowing anything about that, though.
     
  3. bclizzle thread starter macrumors 6502

    Joined:
    Apr 29, 2009
    #3
    he doesnt even own a computer, lol. Whats weird is that its literally almost every app on his phone, he cant use any apps what so ever. no imessage, cloud, facebook, twitter...

    I always call him a creep because he always accepts friend requests from every girl on facebook, and will message back with them, and theyre almost always spam, but I dont know how he could have downloaded anything
     
  4. seanwebb68 macrumors 6502

    Joined:
    Jul 27, 2010
    #4
    Just put the phone into dfu mode restore and then setup as new... Then try the phone
     
  5. djtech42 macrumors 65816

    djtech42

    Joined:
    Jun 23, 2012
    Location:
    West Chester, OH
    #5
    There are some apps that have been on the App Store that have managed to act as malware. They are very rare, though.

    Try to do a DFU restore and download an official version of iOS 7 in case.
     
  6. bclizzle thread starter macrumors 6502

    Joined:
    Apr 29, 2009
    #6
    thank you, thats the plan for now. Hes coming over in a bit
     
  7. darricksailo macrumors 601

    darricksailo

    Joined:
    Dec 18, 2012
    #7
    See if he can even log on to those websites on a different device. If he can, then try a DFU restore and start as new as suggested above
     
  8. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    Tell him to run Avast or malware bytes.
    Or maybe do a format C:
    He might need to defrag his iphone before all that though...
     
  9. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #9
    If he doesn't own a computer does that mean he's never done a sync or backed up with iTunes? If not and he's not using iCloud for backups then restoring the phone as new will erase everything with no recovery (restore). Get a backup somehow before blowing it away. :)
     
  10. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #10
    Defrag his iPhone !
    Best advice ever !
     
  11. bbfc macrumors 68030

    bbfc

    Joined:
    Oct 22, 2011
    Location:
    Newcastle, England.
    #11
    Those pesky file fragments could be the issue here! :D
     
  12. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #12
    TS he has no malware, he prob set up his phone w/ the wrong ID or hell maybe he created a new one.

    -------------

    man I used to remember the first defrags I used to run:
    1st:
    [​IMG]

    Then:
    [​IMG]

    OSX Freedom after that:

    [​IMG]
    [​IMG]
     
  13. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #13
    Even after getting Windows, I used to still run DOS defrag since it showed the whole drive on one screen!
     
  14. bclizzle thread starter macrumors 6502

    Joined:
    Apr 29, 2009
    #14
    So he never backed up his phone in 2 years... lol.

    I backed it up to my mac, put it in dfu, and restored from backup, good as new.

    Was very odd though, never seen a phone act that way. Almost nothing was working. He was convinced his ex gf put some sort of spyware/malware on his device.
     
  15. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #15
    Oh, the good old days:)
    It would take forever too.
     
  16. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #16
    Hahaha lmao because I used to do the same! I always thought it was faster also.
     

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