Squaretrade ADH Warranty (DO NOT BUY)

Discussion in 'MacBook Pro' started by macbookSD, May 20, 2015.

  1. macbookSD, May 20, 2015
    Last edited: May 20, 2015

    macbookSD macrumors newbie

    May 20, 2015
    San Diego
    Hello Everyone,

    I'm so frustrated with squaretrade. I filed a warranty claim on squaretrade, my laptop (MacBook Pro 2012) was accidentally damaged, and it fell from my 3rd story balcony while using it on the table outside . Anyways i filed and claim and they said your claim WILL be approved etc. They sent me a box to send in the computer to be repaired, they said if they can’t repair it they will give me a refund on the laptop. Which was $1,200.00. Anyways they just called me earlier this week and left me voice mail saying your claim has been denied.

    I called back to figure out how this was possible, i called and agent picked up after 8 minutes, then said oh let me look into your claim. Basically put me on hold for 40+ minutes without answering the line again. So I called from my second phone, while the other line was still on hold. Another agent picked up after about 10 minutes and said let me look into this. Put me on hold for about 5 minutes then said oh we have a rep looking into your claim and to continue holding on the other line and to hang up this new line. So i ended up hanging up and continue holding on the main line I called from and guess what? After 55+ minutes on hold they hung up!! I called back I was on hold for another 30 minutes then they said oh we will call you back.... they didn't call me so i called back after a few hours and now they say; your claim is denied because it doesn't look like "accidental Damage" i told them what!?? It IS accidental, they said they looked at the laptop and said it’s not accidental so they are not fixing it or giving me a refund. I told them they have no grounds to say it was "Intentional Damage" i asked do they have witness's do they have video Etc? They said no. I said then I'm telling you what happened and you don't believe it? They said oh well now you can email me back directly whatever you want to say and i can forward it to that department that denied it. So i emailed everything that happened.

    They called me back and left me a voicemail a day later now saying oh it’s still denied and now to email legal@squaretrade.com; Basically they are avoiding paying on this because the cost of the repair/ cost of the laptop. Which is complete BS! They have had me call multiple departments as well as send multiple emails to multiple people/departments. Like really! They are just trying to make the customer give up, which I'm not going to!

    What’s funny/Ironic is online on my claim it shows... (SEE ATTACHED)
    Our Product specialists have taken a look at your item and were happy to let you know that your claim has been approved! Your item will be repaired within the next 5 business days and sent back to you. "

    This is a scam and they are not paying out or repairing expensive items.


    Anybody have any tips for me
    (I have filed a claim with the BBB & the California attorney general)

    anything else i can do?

    Attached Files:

    • lies.JPG
      File size:
      76.3 KB
  2. Fluttershy macrumors regular


    Mar 16, 2012
    Why would their warranty cover you dropping the MacBook?
  3. Crzyrio macrumors 65816

    Jul 6, 2010
    Because Square trade sells warranty/insurance products like this:

    SquareTrade 3-Year Computer Accident Protection Plan
  4. inhalexhale1 macrumors 6502a

    Jul 17, 2011
    Ridgewood, NJ
    The entire reason to go with Squaretrade, as opposed to Apple Care, is for the accidental coverage.
  5. T5BRICK macrumors G3


    Aug 3, 2006
    I'm pretty sure dropping a laptop from a 3rd story balcony looks like something other than accidental damage.
  6. abta1 macrumors 6502

    Jul 5, 2010
    Paris, France
    Honestly I feel bad for the OP but let's face it, insurance companies will find any tiny way to get out of paying out. I find the first party ones like Applecare to be better than third party coverage but they all have issues.

    Products are covered by law for manufacturing defects. Outside of that, just try to be careful and take care of your possessions. You are better off putting the money you would spend on these policies into a rainy day fund IMO.

    Of course you can continue to fight it but that may end up being more costly to you in the end. Also sometimes these accidental damage coverage policies have caveats such as "unnecessary risk" clauses, which they could make the case that putting your laptop in a position where it could fall from a third story balcony is unnecessary risk and thus not be covered, even if you could prove that it was accidental damage.

    Best of luck if you choose to fight it.
  7. Fluttershy macrumors regular


    Mar 16, 2012
    Thanks for clarifying.
  8. Brian Y macrumors 68040

    Oct 21, 2012
    Is there any kind of insurance ombudsman in the USA you can go to?
  9. wct097 macrumors 6502

    Nov 30, 2010
    I have my MBP listed on a "personal articles" policy w/ State Farm along with my wife's diamonds. If I drop it in the pool or off the deck or have it stolen out of my vehicle, it's covered with a $0 deductible.

    Amex also offers "purchase protection" for 90 days from the purchase date that covers accidental damage (might have a $ limit).

    Not sure what Square Trade costs, but my policy with State Farm only costs a couple dollars per month.
  10. jaysz macrumors newbie

    Oct 20, 2013
    Take them to your local small claims court, it costs about $50 or so to file, if they don't show you win, if they do show they will have to prove how it was not accidental. One caveat if you do win you may have difficulty making them pay the claim but there are ways to do that, hth.
  11. saturnotaku macrumors 68000

    Mar 4, 2013
    That's exactly how I have mine covered as well. Think it's something like $34/year, so yeah - a couple dollars a month. :cool:

Share This Page