Hello Everyone, I'M SO FRUSTRATED PLEASE READ AND HELP, I KNOW ITS LONG LOL I'm so frustrated with squaretrade. I filed a warranty claim on squaretrade, my laptop (MacBook Pro 2012) was accidentally damaged, and it fell from my 3rd story balcony while using it on the table outside . Anyways i filed and claim and they said your claim WILL be approved etc. They sent me a box to send in the computer to be repaired, they said if they can’t repair it they will give me a refund on the laptop. Which was $1,200.00. Anyways they just called me earlier this week and left me voice mail saying your claim has been denied. I called back to figure out how this was possible, i called and agent picked up after 8 minutes, then said oh let me look into your claim. Basically put me on hold for 40+ minutes without answering the line again. So I called from my second phone, while the other line was still on hold. Another agent picked up after about 10 minutes and said let me look into this. Put me on hold for about 5 minutes then said oh we have a rep looking into your claim and to continue holding on the other line and to hang up this new line. So i ended up hanging up and continue holding on the main line I called from and guess what? After 55+ minutes on hold they hung up!! I called back I was on hold for another 30 minutes then they said oh we will call you back.... they didn't call me so i called back after a few hours and now they say; your claim is denied because it doesn't look like "accidental Damage" i told them what!?? It IS accidental, they said they looked at the laptop and said it’s not accidental so they are not fixing it or giving me a refund. I told them they have no grounds to say it was "Intentional Damage" i asked do they have witness's do they have video Etc? They said no. I said then I'm telling you what happened and you don't believe it? They said oh well now you can email me back directly whatever you want to say and i can forward it to that department that denied it. So i emailed everything that happened. They called me back and left me a voicemail a day later now saying oh it’s still denied and now to email firstname.lastname@example.org; Basically they are avoiding paying on this because the cost of the repair/ cost of the laptop. Which is complete BS! They have had me call multiple departments as well as send multiple emails to multiple people/departments. Like really! They are just trying to make the customer give up, which I'm not going to! What’s funny/Ironic is online on my claim it shows... (SEE ATTACHED) "5/18/2015 Our Product specialists have taken a look at your item and were happy to let you know that your claim has been approved! Your item will be repaired within the next 5 business days and sent back to you. " This is a scam and they are not paying out or repairing expensive items. JUST AN FYI DO NOT BUY A SQUARETRADE WARRANTY. Anybody have any tips for me (I have filed a claim with the BBB & the California attorney general) anything else i can do?