Squaretrade says my iPhone4 is covered..

[chrismac00]

I bought Square Trade when I bought my Iphone 4 on launch day and I dropped it today. It had the full body protection from Bodyguardz and I don't know how it didn't protect the screen when I dropped it on cement from 2 FT!

I filed a claim and it says that it is still under the manufaturer warranty and that it is not covered yet. Do I have to wait until that is over?

 

[ncfuser]

Try to explain clearly.

Subject line says it is covered, but then you said it was not covered.
And what is not covered?
You dropped it. But did anything break?

 

[chrismac00]

Sorry I meant that Square Trade said it isn't covered. I dropped it and the screen cracked

 

[ncfuser]

Should be covered.
"The SquareTrade iPhone warranty covers your iPhone for 2 years, starting on the date of purchase. "

 

[chrismac00]

Exactly, yet it says it isn't because it is under the manufacturer warranty still. :/

 

[magpie maniac]

They're just giving you the runaround. I'd pursue it up the chain of command by letter if necessary. The manufacture's warranty in this case wouldn't cover it. Hence the reason you purchased Squaretrade.

 

[iMetalG5]

everyone knows the insurance company's main goal and focus is to deny. Now did you receive an actual policy that has all the language of how this insurance is to work?

 

[Juicy D. Links]

They're just giving you the runaround. I'd pursue it up the chain of command by letter if necessary. The manufacture's warranty in this case wouldn't cover it. Hence the reason you purchased Squaretrade.

I have the ST warranty as well...

lmk how it goes with them cause Apple dont cover screens that are cracked a as mentioned

 

[Juicy D. Links]

I bought Square Trade when I bought my Iphone 4 on launch day and I dropped it today. It had the full body protection from Bodyguardz and I don't know how it didn't protect the screen when I dropped it on cement from 2 FT!

I filed a claim and it says that it is still under the manufaturer warranty and that it is not covered yet. Do I have to wait until that is over?

Chris any update on this?

 

[mallom]

Go to apple store and try a free replacement. If that doesnt work contact squaretrade.

 

[mo0620]

squaretrade requires you to wait 30 days before first claim. just file claim when 30 days from you signing up with squaretrade is over, then it's covered.

 

[AppleFan360]

Go to apple store and try a free replacement. If that doesnt work contact squaretrade.

I second that. Take it to the Apple store and tell them you dropped it 2 feet. You should be able to get the screen replaced for free.

 

[5683592]

squaretrade requires you to wait 30 days before first claim. just file claim when 30 days from you signing up with squaretrade is over, then it's covered.

Due to this policy i'm iPhone-less for 12 days. gonna be rough.