Squaretrade says my iPhone4 is covered..

Discussion in 'iPhone' started by chrismac00, Jul 18, 2010.

  1. chrismac00 macrumors 6502a

    Joined:
    Dec 17, 2007
    #1
    I bought Square Trade when I bought my Iphone 4 on launch day and I dropped it today. It had the full body protection from Bodyguardz and I don't know how it didn't protect the screen when I dropped it on cement from 2 FT!

    I filed a claim and it says that it is still under the manufaturer warranty and that it is not covered yet. Do I have to wait until that is over?
     
  2. ncfuser macrumors regular

    Joined:
    Oct 24, 2007
    #2
    Try to explain clearly.

    Subject line says it is covered, but then you said it was not covered.
    And what is not covered?
    You dropped it. But did anything break?
     
  3. chrismac00 thread starter macrumors 6502a

    Joined:
    Dec 17, 2007
    #3
    Sorry I meant that Square Trade said it isn't covered. I dropped it and the screen cracked
     
  4. ncfuser macrumors regular

    Joined:
    Oct 24, 2007
    #4
    Should be covered.
    "The SquareTrade iPhone warranty covers your iPhone for 2 years, starting on the date of purchase. "
     
  5. chrismac00 thread starter macrumors 6502a

    Joined:
    Dec 17, 2007
    #5
    Exactly, yet it says it isn't because it is under the manufacturer warranty still. :/
     
  6. magpie maniac macrumors 6502

    magpie maniac

    Joined:
    Aug 24, 2007
    #6
    They're just giving you the runaround. I'd pursue it up the chain of command by letter if necessary. The manufacture's warranty in this case wouldn't cover it. Hence the reason you purchased Squaretrade.
     
  7. iMetalG5 macrumors 6502a

    Joined:
    Apr 13, 2005
    #7
    everyone knows the insurance company's main goal and focus is to deny. Now did you receive an actual policy that has all the language of how this insurance is to work?
     
  8. Juicy D. Links macrumors 6502

    Joined:
    Jun 24, 2010
    #8
    I have the ST warranty as well...

    lmk how it goes with them cause Apple dont cover screens that are cracked a as mentioned
     
  9. Juicy D. Links macrumors 6502

    Joined:
    Jun 24, 2010
    #9
    Chris any update on this?
     
  10. mallom macrumors regular

    Joined:
    Jun 21, 2010
    #10
    Go to apple store and try a free replacement. If that doesnt work contact squaretrade.
     
  11. mo0620 macrumors regular

    Joined:
    Jun 15, 2010
    #11
    squaretrade requires you to wait 30 days before first claim. just file claim when 30 days from you signing up with squaretrade is over, then it's covered.
     
  12. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #12
    I second that. Take it to the Apple store and tell them you dropped it 2 feet. You should be able to get the screen replaced for free.
     
  13. 5683592 Suspended

    Joined:
    Jun 23, 2010
    #13
    Due to this policy i'm iPhone-less for 12 days. :eek: gonna be rough.
     

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