Squire: Help me remove hidden files (developer will not help)!

Discussion in 'Mac Apps and Mac App Store' started by AA81, Jan 11, 2015.

  1. AA81 macrumors newbie

    Joined:
    Jan 11, 2015
    #1
    I downloaded the 14 days trial from squireapp.com to see if I liked it, if it was worth buying.

    I installed it and after the installation I added some TV-shows and movies but when I wanted to start watching it said "your trail is over, click here to buy and unlock it".

    I have never installed Squire before so I contacted the developer because something is wrong but they will not help me. They told me that I must have installed Squire before and that I had to do a clean installation of my OS or purchase the software.

    I wrote them back (several times) but they will not reply to my e-mails. They just ignore me. I find it very unprofessional.

    I tried to install it again and to use Appcleaner to delete it 100% but when I installed Squire again it still says "your trail is over, click here to buy and unlock it".

    Can you guys please help me. I want to find the hidden file(s) because I never gave them permission to install hidden file(s) on my computer. It must be something because I never installed the software before and Appcleaner deletes 100% according to the developer.

    Thanks!
     
  2. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #2
    heh.

    maybe there is no hidden file. maybe they just sent your system ID to their servers and just check for it on the activation process, who knows.

    just uninstall the stuff and move on.

    cheers
     
  3. AA81, Jan 11, 2015
    Last edited: Jan 11, 2015

    AA81 thread starter macrumors newbie

    Joined:
    Jan 11, 2015
    #3
    Thanks, but I think not because the system ID will never change and they said that I could do a clean installation of my OS.

    I have NOT installed the software before and the system ID will be the same even after a clean installation of the OS so my conclusion, "they" have installed something hidden on my computer.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Perhaps the app just phones home, and uses unique identifiers on your computer. Regardless of the reason, its quite possible that the app didn't install anything.

    Regardless if the developer is refusing and if the app did install some files on your computer it will be nearly impossible to find it, if its related to trial software, i.e., the developer won't be naming the file to make it easily identified.
     
  5. robgendreau macrumors 68030

    Joined:
    Jul 13, 2008
    #5
    It's possible the application stored a receipt on your Mac; kinda like a preference. Along with a BOM. Usually in /Library or ~/Library. Don't go messing with them without understanding what they do. You could do some real damage.

    And BTW, those aren't hidden in some nefarious way by developers; it's a system thing.

    You might also be able to download it again, run the installer, and then watch the logs in Console to see what it installed where, and then manually go get the stuff. I'd suggest a search utility like Find Any File, but you'd have to know what you were looking for. An application can have installed bits that aren't blessed with the same name as the application; something use a framework or component that other applications use and just willy-nilly deleting it could mess up your other applications.

    TL;DR: just ignore it.
     
  6. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #6
    The easiest way to test is uninstall the app. Then download again but disconnect from the Internet. Install the app and if it pops up saying your trial has expired then there is indeed the standard log file floating around.

    This is done to stop people just sticking with the trail version and quite a standard thing. The file won't cause any issues with your system and to be honest it's pointless removing it unless you want to retry the software.
     
  7. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #7
    It does leave a hidden file behind. I can't say if that's how it verifies the demo time period but it is a tiny file and I wouldn't worry about it taking up space.
     
  8. AA81 thread starter macrumors newbie

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    Jan 11, 2015
    #8
    Can you please tell me the name of the hidden file and the location of it?
     
  9. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #9
    I'd move on to other software. What you're asking for is how to get around the trial protection.
     
  10. Willis macrumors 68020

    Willis

    Joined:
    Apr 23, 2006
    Location:
    What feels like the middle of nowhere
    #10
    Technically, you gave the developer permission by installing the software by agreeing to T&C's during installation or by just adding the app to your Mac. So you can't blame the developer.

    I don't use this app, but the receipt folder is in /var/db/receipts so if it's there, remove it.

    If not, go to ~/Library/Caches and find the relevant folder and trash it.
     
  11. AA81, Jan 11, 2015
    Last edited: Jan 11, 2015

    AA81 thread starter macrumors newbie

    Joined:
    Jan 11, 2015
    #11
    No, I'm not asking to get around the trial period. I'm asking so I can try the 14 days test period offered because the software, that I never installed before, thinks that I have.

    Thanks but I could not find anything there.

    Edit: I did re-install it just now and I turned off Wi-Fi before I did and it still says "your trail is over" so there must be file(s) hidden on my cpmputer and I want them gone. I want to be able to try the software before I buy it.
     
  12. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #12
    pal,

    I think you already 'tried' the software, and it seems to suck arse.

    move on man. i'd never buy it after all this trouble :D
     
  13. AA81 thread starter macrumors newbie

    Joined:
    Jan 11, 2015
    #13
    I have not downloaded/installed/tested or tried the software Squire before. Period. I'm asking for help. If you or others don't want to give it to me, please feel free to exit this thread without replying.
     
  14. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #14
    If this app is giving you this much problems and the developer doesn't want to help you, I'd just give up and find another application that suits your needs better.
     
  15. AA81 thread starter macrumors newbie

    Joined:
    Jan 11, 2015
    #15
    But I like what I see on the developers site. Looks sleek and simple. Just like Front Row but better. I have tried Plex and Kodi but they are so "bulky" and have so many settings to adjust.
     
  16. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #16
    I'm not saying its a bad product, but clearly the odds are against you and besides, the developer isn't willing to help, so do you really want to give him your business? Time to move on imo.
     
  17. AA81 thread starter macrumors newbie

    Joined:
    Jan 11, 2015
    #17
    Sorry, but I'm not interested in your opinion regarding this. I want help (that's why I started this thread) and if you or others don't want to give it to me, please feel free to exit this thread without replying.

    A: I like pop music.
    B: No, you don't.
    A: Yes I do.
    B: No you don't.

    /This thread. :(

    Please remove my account on this site. I will never return.
     
  18. b0fh666 macrumors 6502a

    b0fh666

    Joined:
    Oct 12, 2012
    Location:
    south
    #18
    good riddance then :cool:

    gotta love this guys, come to a forum like this asking for info about circunventing a trial period then get mad because no one answers (which would be probably a TOS violation of the site itself).

    if you like the damn thing so much cough up the dough and be done with it.

    cheers
     
  19. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #19
    The developer is wrong.
    If you elect to use such apps, be aware that in most cases, app removal software doesn't do a thorough job of finding and removing files/folders related to deleted apps. For more information, read this and this. If you just want to delete the app, drag the .app file to the trash. No other software needed. If you want to completely remove all associated files/folders, no removal apps will do the job.
    The most effective method for complete app removal is manual deletion:
     
  20. Dataz macrumors member

    Joined:
    Mar 7, 2012
    #20
    Squire looks sleek but with the lack of help from the developer and reading tweets like the one below just screams "DO NOT BUY!". I wouldn't.

    Link!
     

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