I downloaded the 14 days trial from squireapp.com to see if I liked it, if it was worth buying. I installed it and after the installation I added some TV-shows and movies but when I wanted to start watching it said "your trail is over, click here to buy and unlock it". I have never installed Squire before so I contacted the developer because something is wrong but they will not help me. They told me that I must have installed Squire before and that I had to do a clean installation of my OS or purchase the software. I wrote them back (several times) but they will not reply to my e-mails. They just ignore me. I find it very unprofessional. I tried to install it again and to use Appcleaner to delete it 100% but when I installed Squire again it still says "your trail is over, click here to buy and unlock it". Can you guys please help me. I want to find the hidden file(s) because I never gave them permission to install hidden file(s) on my computer. It must be something because I never installed the software before and Appcleaner deletes 100% according to the developer. Thanks!