SR Macbook, Leopard and lots of crashing...

Discussion in 'Mac Basics and Help' started by Rotary8, Dec 6, 2007.

  1. Rotary8 macrumors regular

    Joined:
    Oct 24, 2006
    #1
    .. It only happens whenever it involves a dvd. Something to do with burning dvd+rw in toast, loading up a dvd movie via the superdrive or mounting an iso image, my screen goes grey and that message to power down pops up.

    My macbook is 10 days old and has crashed as much. Doesn't seem to choke when i'm doing other things. I've burned personal dvd movies using toast, when I mount it just crashes. Does anyone else have this issue? I'm gonna blame Leopard for this one. I have a mb pro with tiger and that has never happened to me.

    Here's the error code:
    Thu Dec 6 20:57:34 2007
    panic(cpu 0 caller 0x00427BC7): "getPhysicalSegment() out of 32b range 0x112175000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.0.2/iokit/Kernel/IOMemoryDescriptor.cpp:1471
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x611079d8 : 0x12b0e1 (0x455670 0x61107a0c 0x133238 0x0)
    0x61107a28 : 0x427bc7 (0x49897c 0x12175000 0x1 0x1000)
    0x61107af8 : 0x42b228 (0x72b6800 0x0 0x0 0x75582000)
    0x61107b18 : 0x72bc6c (0x72b6800 0x75582000 0x0 0x74f1a68)
    0x61107b38 : 0x439254 (0x79aa400 0x79484b8 0x73c9598 0x8)
    0x61107b78 : 0x439e07 (0x7479a0 0x79aa400 0x79484b8 0x8)
    0x61107bd8 : 0x4379b0 (0x79aa400 0xe 0x61107c20 0x0)
    0x61107cf8 : 0x4390f1 (0x79aa400 0xe 0x0 0x0)
    0x61107d68 : 0x1898e1 (0x79aa400 0xe 0x79484b8 0x8)
    0x61107db8 : 0x12d165 (0x7948490 0x73c9570 0x0 0x0)
    0x61107df8 : 0x126247 (0x7948400 0x0 0x34 0x61107ee4)
    0x61107f08 : 0x196afc (0x61107f44 0x0 0x0 0x0)
    0x61107fc8 : 0x19eb34 (0x70a6ca0 0x0 0x1a10b5 0x71c26b0)
    Backtrace terminated-invalid frame pointer 0x14775af8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.1.8)@0x6fe000->0x7b6fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f0000
    dependency: com.apple.iokit.IOPCIFamily(2.4)@0x60d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5)@0x621000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9B18

    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    Looks like a graphics driver problem. If you haven't already taken it back, then start up in Safe Mode (hold SHIFT at startup) and see if you can replicate the problem. Hopefully it's just a matter of an OS reinstall.
     
  3. jegbook macrumors regular

    Joined:
    Dec 2, 2007
    #3
    Rotary8,

    Have you had any resolution on this issue? I have a similar problem. I've had 6 kernel panics since I've owned my SR MacBook (little over two weeks) and 3 of them indicate DVD Player, but 4 of them occurred immediately after launching DVD Player (even if no DVD or any disc in drive) and 1 while trying to play a DVD from Front Row (that one also indicates the graphics driver). I figure either it's bad software or hardware (only two choices, eh? : ).

    Where did you get your RAM? I also have 4GB of RAM, which is Transcend memory I got from 18004memory. Memory is referenced at the top of the kernel panic entry, so I've mused if it might be related to RAM.

    I can't reproduce the error reliably. It's just a few times I've launched DVD Player - Wham! Kernel panic. : (

    If you have any updates that would be great. I'll post if I figure out anything.
     
  4. aprientice macrumors newbie

    Joined:
    Dec 19, 2007
    #4
    i have a same problem, once in a day ...

    somebody can help ? thanks in advanced

    Tue Dec 25 09:37:46 2007
    panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x00720e6d, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x78080047, CR3: 0x01043000, CR4: 0x00000660
    EAX: 0x78080003, EBX: 0x50f67a38, ECX: 0x02c24000, EDX: 0x0480b400
    CR2: 0x78080047, EBP: 0x3cb6bb28, ESI: 0x78080003, EDI: 0x50f67a64
    EFL: 0x00010206, EIP: 0x00720e6d, CS: 0x00000008, DS: 0x00000010
    Error code: 0x00000000

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x3cb6b948 : 0x12b0e1 (0x455670 0x3cb6b97c 0x133238 0x0)
    0x3cb6b998 : 0x1a7bed (0x45ea20 0x720e6d 0xe 0x45e1d4)
    0x3cb6ba78 : 0x19e517 (0x3cb6ba90 0x50fdd040 0x3cb6bb28 0x720e6d)
    0x3cb6ba88 : 0x720e6d (0xe 0x48 0x3cb60010 0x10)
    0x3cb6bb28 : 0x721225 (0x480b400 0x78080003 0x3 0x50f67a18)
    0x3cb6bb68 : 0x723d6e (0x480b400 0x50f67a24 0x0 0x196ef00)
    0x3cb6bba8 : 0x707669 (0x480b400 0x3cb6bc60 0x3cb6bbd8 0x122aa8)
    0x3cb6bc88 : 0x435dc8 (0x480b400 0x1 0x3cb6bcdc 0x3cb6bcd8)
    0x3cb6bcf8 : 0x43a621 (0x480b400 0x1 0x4141130 0x1)
    0x3cb6bd28 : 0x43a738 (0x480b400 0x1 0x4141130 0x3cb6bd58)
    0x3cb6bd68 : 0x189080 (0x480b400 0x1 0x4141130 0x4c52eb8)
    0x3cb6bdb8 : 0x12d165 (0x4c52e84 0x3d66f98 0x3cb6bdf8 0x11ee04)
    0x3cb6bdf8 : 0x126247 (0x4c52e00 0x3c6830c 0x412d708 0x0)
    0x3cb6bf08 : 0x196afc (0x3cb6bf44 0x0 0x0 0x0)
    0x3cb6bfc8 : 0x19eb34 (0x41350e0 0x0 0x1a10b5 0x481a048)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbfffeda8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.1.8)@0x6fe000->0x7b6fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f0000
    dependency: com.apple.iokit.IOPCIFamily(2.4)@0x60d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5)@0x621000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    9B18

    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)
     
  5. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #5
    Did Safe Mode get anywhere? An Archive & Install may help, assuming it's a driver problem and not an actual hardware issue or a software conflict.
     
  6. aprientice macrumors newbie

    Joined:
    Dec 19, 2007
    #6
    Still happening, i don't know what should i do ... i love this MacBook.
     
  7. clevin macrumors G3

    clevin

    Joined:
    Aug 6, 2006
    #7
    obviously call applecare and ask if there is a hardware defect. Its only 10 days!
     
  8. Rotary8 thread starter macrumors regular

    Joined:
    Oct 24, 2006
    #8
    I forgot about this post. Ever since I downloaded VLC player, it became my primary media player for dvds and such. After about a month and a half of not using apple's dvd player I decided to launch it again. The movie played alright (usually does the first time) closed the app and tried to relaunch it. Turns out the dvd player is still crap. After much searching on google I realize that I'm not alone and this is a problem hopefully 10.5.2 will fix.

    As of now. I'm trying to avoid ever launching it. I turned off all auto launch in pref when i pop in a movie dvd. Sucks, My Tiger macbook never ever had this problem.
     

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