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DennisdeWit

macrumors 6502a
Original poster
Nov 16, 2016
820
782
The Netherlands
563EF6C4-F11E-4E93-BB32-C1B5F36C7852.jpeg
This is my 16” M1 Max. I have never cleaned the display yet. This is the first times. All dirt was removed, but I discovered one stain doesn’t want to go away. I cleaned with a microfiber cloth, just like Apple recommended.

Seems I have a problem with the oleophobic layer. Hello, staingate! Now I need to hand it in for repair and wait 8 weeks. Greeeaaaat!
 

DennisdeWit

macrumors 6502a
Original poster
Nov 16, 2016
820
782
The Netherlands
Are you out of the return window?
Luckily, not. I bought it with Coolblue and they have a 30 day return window. I am on day 28. They will try to replace the screen within a week or I will get my money back.

Problem is, there is a huge waiting time for this MacBook. I don’t want to wait until December 16.
 

DennisdeWit

macrumors 6502a
Original poster
Nov 16, 2016
820
782
The Netherlands
I agree. I will ask for return and refund tomorrow. I would have to wait longer, but reparing an almost 4000 EUR machine already is crazy.

So, I will keep an eye on the stock at all channels and also put an order at Apple already, better already stand in line than waiting even longer.
 

pst23

macrumors 6502a
Nov 29, 2015
838
482
I know we have to buy for our needs. But this is why I am glad I always get the base model - easier exchange.
 

DennisdeWit

macrumors 6502a
Original poster
Nov 16, 2016
820
782
The Netherlands
I will get my money back and thus reserved the same model with Apple Store Amsterdam. It is silver and not space grey, but I don’t care. :)
 

spinstorm

macrumors 68000
Sep 14, 2007
1,635
180
How can anyone figure out what that photo even shows? It is a terrible photo with lights and other stuff around it.

I agree about a return and exchange however.
 
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DennisdeWit

macrumors 6502a
Original poster
Nov 16, 2016
820
782
The Netherlands
How can anyone figure out what that photo even shows? It is a terrible photo with lights and other stuff around it.

I agree about a return and exchange however.
That’s what you get when it’s evening and the lights are on.
655DB4A3-2B99-486B-A8FE-44C960B0C48F.jpeg

This is a picture with daylight. It’s exactly the faded dot under the window, in the middle. The other specks are just dust.
 

kp98077

macrumors 601
Oct 26, 2010
4,175
2,671
I had some like that just had to surprisingly rub them quiet hard and t hey came out!
 

emraha06

macrumors 6502
Dec 1, 2017
275
68
View attachment 1917580 This is my 16” M1 Max. I have never cleaned the display yet. This is the first times. All dirt was removed, but I discovered one stain doesn’t want to go away. I cleaned with a microfiber cloth, just like Apple recommended.

Seems I have a problem with the oleophobic layer. Hello, staingate! Now I need to hand it in for repair and wait 8 weeks. Greeeaaaat!

did you notice any other removable/cleanable dust or dirt after you take off the paper on screen during unboxing?
 

dark_skies

macrumors member
Oct 17, 2015
32
19
Champaign-Urbana, IL
It would make sense for users and for Apple if they had a policy like "since your machine is well within the repair window, we will contact you when we can do a repair/return in a 3-day window. It may be a few months." Then you wouldn't have downtime, and they wouldn't have to swap in/out brand new machines. Ah well...
 
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