Stain on 16” M1 Max

[DennisdeWit]

This is my 16” M1 Max. I have never cleaned the display yet. This is the first times. All dirt was removed, but I discovered one stain doesn’t want to go away. I cleaned with a microfiber cloth, just like Apple recommended.

Seems I have a problem with the oleophobic layer. Hello, staingate! Now I need to hand it in for repair and wait 8 weeks. Greeeaaaat!

 

[pst23]

Are you out of the return window?

 

[metapunk2077fail]

It looks like something round smudged it.

Pretty sure the displays are not oleophobic.

 

[DennisdeWit]

Are you out of the return window?

Luckily, not. I bought it with Coolblue and they have a 30 day return window. I am on day 28. They will try to replace the screen within a week or I will get my money back.

Problem is, there is a huge waiting time for this MacBook. I don’t want to wait until December 16.

 

[pst23]

I wouldn't want a repair so soon on a new laptop - but that is just me.

 

[3Rock]

I wouldn't want a repair so soon on a new laptop - but that is just me.

I would bite the bullet and send it back and get a new one, no matter how long the wait

 

[DennisdeWit]

I agree. I will ask for return and refund tomorrow. I would have to wait longer, but reparing an almost 4000 EUR machine already is crazy.

So, I will keep an eye on the stock at all channels and also put an order at Apple already, better already stand in line than waiting even longer.

 

[pst23]

I know we have to buy for our needs. But this is why I am glad I always get the base model - easier exchange.

 

[DennisdeWit]

I will get my money back and thus reserved the same model with Apple Store Amsterdam. It is silver and not space grey, but I don’t care.

 

[spinstorm]

How can anyone figure out what that photo even shows? It is a terrible photo with lights and other stuff around it.

I agree about a return and exchange however.

 

[DennisdeWit]

How can anyone figure out what that photo even shows? It is a terrible photo with lights and other stuff around it.

I agree about a return and exchange however.

That’s what you get when it’s evening and the lights are on.

This is a picture with daylight. It’s exactly the faded dot under the window, in the middle. The other specks are just dust.

 

[kp98077]

I had some like that just had to surprisingly rub them quiet hard and t hey came out!

 

[DennisdeWit]

I had some like that just had to surprisingly rub them quiet hard and t hey came out!

Yes. I know these dots. I had them on all MacBooks. They all come out. Except for this faded one. When I put some light on it, it glares.

 

[emraha06]

View attachment 1917580 This is my 16” M1 Max. I have never cleaned the display yet. This is the first times. All dirt was removed, but I discovered one stain doesn’t want to go away. I cleaned with a microfiber cloth, just like Apple recommended.

Seems I have a problem with the oleophobic layer. Hello, staingate! Now I need to hand it in for repair and wait 8 weeks. Greeeaaaat!

did you notice any other removable/cleanable dust or dirt after you take off the paper on screen during unboxing?

 

[dark_skies]

It would make sense for users and for Apple if they had a policy like "since your machine is well within the repair window, we will contact you when we can do a repair/return in a 3-day window. It may be a few months." Then you wouldn't have downtime, and they wouldn't have to swap in/out brand new machines. Ah well...