StainGate Resolved! TY Apple!

Discussion in 'MacBook Pro' started by pitt1717, May 11, 2017.

  1. pitt1717 macrumors 6502

    Jul 13, 2007
    So about 3 weeks ago I cleaned my 2012 retina MBP 15" and noticed that the coating was coming off in the top left corner of the screen. I took it to the Apple Store and with no questions asked, they took it in. About 5 days later (today) I picked it up with a new screen.
    Just wanted to post a positive experience as most of the threads on here are negative. Anyway, besides the superior OS, what great customer service and I guess it is the reason I am willing to pay the extra money.

    Thanks Apple!
  2. SDColorado macrumors 68020


    Nov 6, 2011
    Highlands Ranch, CO

    My 13" has had two screen replacements for the same reason. It is a shame it happens, but nice that Apple takes care of the issue with no questions asked. The first time they had to send it in and it did take a few days. The last time they did it in store and I had it back the following day.

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