Stainless Steel - Irregularity in the metal?

Discussion in 'Apple Watch' started by JD92, Jun 17, 2015.

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  1. JD92, Jun 17, 2015

    JD92 macrumors 6502a

    JD92

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    #1
    Hi all

    I got my Steel Apple Watch today and it's great, but I've noticed that the steel which sits underneath the watch face seems to have a slight irregularity to it. The curved steel looks perfect, but where it comes to a flat surface just next to the display it feels as if there are two slightly raised points. I asked the guy in the Apple Store and he said that this was normal and that only the curved part is polished, and that this part next to the screen isn't.

    Has anyone else experienced this?
     

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  2. Repelle, Jun 17, 2015

    Repelle macrumors regular

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    #2
    That almost certainly is a manufacturing defect.

    The lip immediately below the screen edge should be smooth and even.

    Sorry, looks like a replacement is the order of the day.
     
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  3. JD92, Jun 17, 2015

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    JD92

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    Thanks Repelle, you're absolutely right. I reserved another one online to be sure they'd have one for me, returned it and the new one appears to be perfect.
     
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  4. diesel, Jun 17, 2015

    diesel macrumors 6502a

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    I hope you laughed at his ridiculously stupid response and asked for a refund or an exchange immediately.
     
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  5. Newtons Apple, Jun 17, 2015

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    Newtons Apple

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    #5
    Yep my flat area next to the screen is not like your. Glad they saw it your way!
     
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  6. Repelle, Jun 17, 2015

    Repelle macrumors regular

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    #6
    Glad the replacement was ok. It amazes me what Apple employees will tell people just to try and get them off of their case (pun possibly intended)
     
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  7. JD92, Jun 18, 2015

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    JD92

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    They didn't actually see it my way! They squinted at it and agreed to give me a refund, but no one actually acknowledged that it wasn't the way it should be.
     
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  8. Fernandez21, Jun 18, 2015

    Fernandez21 macrumors 601

    Fernandez21

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    #8
    Yeah, my first watch was like that, in fact it seemed as though machining was off on mine, it had other sharp edges and the straps kept getting stuck when I removed/added them.

    It stopped charging last night and today returned it for another one, and the new one is much better. It doesn't have those irregularities around the screen like yours, has no sharp edges, and the straps slide in and out much easier.
     
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  9. GrumpyMom, Jun 18, 2015

    GrumpyMom macrumors 603

    GrumpyMom

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    #9
    Glad you got it resolved. For further reference for anyone else, no that's not normal. Mine isn't like that. Nor my husband's. That's the sort of rough edging I have been seeing on poorly machined third party watch band pieces over on the Apple Watch accessories forum.
     
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