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Stains/bubbles on my glass iPhone 6

L

lazybump91

macrumors member
Original poster
Nov 22, 2012
71
1
Hi guys, i not sure is here the correct section to post this.

anyway, here's my problem :

There's something on my glass, I don't know what is it and i can't wipe it off too. Anyone here can tell me what happened to my glass? I never drop my phone before. Equipment i used to clean it : Wet tissues (alcohol-free) and oil-absorbing sheets. No way i can remove it.

post-563980-1416814844.jpg
 
Last edited:
How is that possible to remove the coating? I mean what have i did? :eek:

Liquid? I didn't any liquid on it >.<

anyway, is this cover under the warranty? Went to Premium reseller in my country and the technician over there doesn't know what it is.
 
Cergman said:
The little purple circle is the proximity sensor of the phone. it's normal, every iPhone has one!
Click to expand...

I don't mean the sensors, ask you can see inside the red circle has a U-shape like thing on my screen.

maliu said:
Equipment you used, WET tissues. Yes you did use liquid on it. :-(
Click to expand...

I used wet-tissue after i realized there's a thing i couldn't remove with microfiber cloth :(
 
ET iPhone Home said:
It looks like a bruise; an internal layer of the screen shattered. Exchange for a new one. You're under the 1-year warranty.
Click to expand...

Sent to my carrier for checking and don't have any phone to use for 2 weeks :(

They can't guarantee me a new unit tho.
 
lazybump91 said:
Sent to my carrier for checking and don't have any phone to use for 2 weeks :(

They can't guarantee me a new unit tho.
Click to expand...

To me it looks like a spot was missed when the oleophobic coating was applied.

You should have gone direct to Apple. They would have sorted you out much sooner.
 
itsmemuffins said:
To me it looks like a spot was missed when the oleophobic coating was applied.

You should have gone direct to Apple. They would have sorted you out much sooner.
Click to expand...

Apple Premium Re-seller in my country asked me to go to find my carrier, they don't want to help me to solve it :mad:

The ridiculous part is that the young boy technician said he don't know what is it.
 
lazybump91 said:
Apple Premium Re-seller in my country asked me to go to find my carrier, they don't want to help me to solve it :mad:

The ridiculous part is that the young boy technician said he don't know what is it.
Click to expand...

Is Apple officially in your country? Like you have an Apple Store on line? If so you can contact them through the website.

I'm in Ireland we don't have Apple stores you can walk into but they have online. I just use support through the web.
 
I noticed two the first few days!

Won't clean off at all.

I assumed I had sneezed and stained it somehow!

You can only see then when the screens off so I didn't want to risk getting a refurb phone when mines perfect apart from them marks!
 
itsmemuffins said:
Is Apple officially in your country? Like you have an Apple Store on line? If so you can contact them through the website.

I'm in Ireland we don't have Apple stores you can walk into but they have online. I just use support through the web.
Click to expand...

I am in Malaysia, we don't have official apple store too but hotline yes, called they asked me look for carrier too :(

Tobias Funke said:
I noticed two the first few days!

Won't clean off at all.

I assumed I had sneezed and stained it somehow!

You can only see then when the screens off so I didn't want to risk getting a refurb phone when mines perfect apart from them marks!
Click to expand...

I rather getting a refurb with perfect condition than the noticeable stain on my screen...
 
lazybump91 said:
I am in Malaysia, we don't have official apple store too but hotline yes, called they asked me look for carrier too :(



I rather getting a refurb with perfect condition than the noticeable stain on my screen...
Click to expand...

If you're in KL, send it in to the Machines AASP at Mid Valley Northpoint. They'll normally replace it with a brand-new iPhone within a week (I asked the guys there, they say it's their policy to replace with brand-new iOS devices and not refurbs).
 
yjchua95 said:
If you're in KL, send it in to the Machines AASP at Mid Valley Northpoint. They'll normally replace it with a brand-new iPhone within a week (I asked the guys there, they say it's their policy to replace with brand-new iOS devices and not refurbs).
Click to expand...

I am from Sarawak. The only Premium reseller is Switch and they refuse to help because i bought my unit from Celcom(wireless carrier).

my device is 20 days old :(
 
You said you used a oil absorbing wipe? You probably took the oleophobic coating off with that then
 
yjchua95 said:
Well that sucks...I have no problems with Machines over devices purchased from Maxis (and I presume the same applies to other carriers).
Click to expand...

then probably is that little technician from switch unwilling to help. SO unprofessional

Bahroo said:
You said you used a oil absorbing wipe? You probably took the oleophobic coating off with that then
Click to expand...

erm... i wipe it using oil absorbing wipe when the thing is there already.
 
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