Stains/bubbles on my glass iPhone 6

Discussion in 'iPhone' started by lazybump91, Nov 25, 2014.

  1. lazybump91, Nov 25, 2014
    Last edited: Nov 26, 2014

    lazybump91 macrumors member

    Joined:
    Nov 22, 2012
    #1
    Hi guys, i not sure is here the correct section to post this.

    anyway, here's my problem :

    There's something on my glass, I don't know what is it and i can't wipe it off too. Anyone here can tell me what happened to my glass? I never drop my phone before. Equipment i used to clean it : Wet tissues (alcohol-free) and oil-absorbing sheets. No way i can remove it.

    [​IMG]
     
  2. Grolubao macrumors 65816

    Grolubao

    Joined:
    Dec 23, 2008
    Location:
    London, UK
    #2
    Maybe you just inadvertently removed the oleophobic coating
     
  3. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    Looks like some type of liquid has got under the screen.
     
  4. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #4
    How is that possible to remove the coating? I mean what have i did? :eek:

    Liquid? I didn't any liquid on it >.<

    anyway, is this cover under the warranty? Went to Premium reseller in my country and the technician over there doesn't know what it is.
     
  5. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #5
    The little purple circle is the proximity sensor of the phone. it's normal, every iPhone has one!
     
  6. maliu macrumors 6502a

    Joined:
    Jun 24, 2010
    #6
    Equipment you used, WET tissues. Yes you did use liquid on it. :-(
     
  7. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #7
    I don't mean the sensors, ask you can see inside the red circle has a U-shape like thing on my screen.

    I used wet-tissue after i realized there's a thing i couldn't remove with microfiber cloth :(
     
  8. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #8
    It looks like a bruise; an internal layer of the screen shattered. Exchange for a new one. You're under the 1-year warranty.
     
  9. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #9
    Sent to my carrier for checking and don't have any phone to use for 2 weeks :(

    They can't guarantee me a new unit tho.
     
  10. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #10
    To me it looks like a spot was missed when the oleophobic coating was applied.

    You should have gone direct to Apple. They would have sorted you out much sooner.
     
  11. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #11
    Apple Premium Re-seller in my country asked me to go to find my carrier, they don't want to help me to solve it :mad:

    The ridiculous part is that the young boy technician said he don't know what is it.
     
  12. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #12
    Is Apple officially in your country? Like you have an Apple Store on line? If so you can contact them through the website.

    I'm in Ireland we don't have Apple stores you can walk into but they have online. I just use support through the web.
     
  13. Tobias Funke macrumors 6502a

    Tobias Funke

    Joined:
    Apr 3, 2012
    #13
    I noticed two the first few days!

    Won't clean off at all.

    I assumed I had sneezed and stained it somehow!

    You can only see then when the screens off so I didn't want to risk getting a refurb phone when mines perfect apart from them marks!
     
  14. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #14
    I am in Malaysia, we don't have official apple store too but hotline yes, called they asked me look for carrier too :(

    I rather getting a refurb with perfect condition than the noticeable stain on my screen...
     
  15. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #15
    If you're in KL, send it in to the Machines AASP at Mid Valley Northpoint. They'll normally replace it with a brand-new iPhone within a week (I asked the guys there, they say it's their policy to replace with brand-new iOS devices and not refurbs).
     
  16. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #16
    I am from Sarawak. The only Premium reseller is Switch and they refuse to help because i bought my unit from Celcom(wireless carrier).

    my device is 20 days old :(
     
  17. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #17
    Well that sucks...I have no problems with Machines over devices purchased from Maxis (and I presume the same applies to other carriers).
     
  18. Bahroo macrumors 68000

    Joined:
    Jul 21, 2012
    #18
    You said you used a oil absorbing wipe? You probably took the oleophobic coating off with that then
     
  19. lazybump91 thread starter macrumors member

    Joined:
    Nov 22, 2012
    #19
    then probably is that little technician from switch unwilling to help. SO unprofessional

    erm... i wipe it using oil absorbing wipe when the thing is there already.
     

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