Starbucks app problem

Discussion in 'iOS Apps' started by eagleglen, Jan 25, 2011.

  1. eagleglen, Jan 25, 2011
    Last edited: Jan 26, 2011

    eagleglen macrumors 65816


    Oct 2, 2009
    Phoenix, AZ

    Is anyone else having problems loading credit onto your Starbucks card using the new Mobile Card App? This is so you can start using your iPhone to pay your Starbucks bill. I go to reload card, select amount, payment type, continue, and then confirm. Long pause and then a communication error. And the balance remains unchanged. I've deleted and reinstalled the app. Tried using both wifi and 3G. Deleted my card info and re-entered. Been trying for over a day. Still no success.

    Has anyone else had a similar problem, or better yet, solved the problem? A SB cashier can load your card for you, but there is a promotion currently for a $5 bonus if you load your card using the app with a Visa the first time, so I'd really like to get this to work. Thanks for any help you can offer.

    ------------------------------ An Update--------------


    Every attempt I made to reload my card resulted in a debt charge to my account. During the night, Starbucks processed the charges and now my account has been charged $875!!! After I pressed conformation on the app, the warning I got said there was a communication error and that I should refreash my balance. Since my balance never changed, it said to retry the transaction, which I foolishly did. Please be warned. Currently on the phone now with my bank and Starbucks for a resolution.
  2. sydia21 macrumors regular


    Jul 1, 2010
    Washington, DC
    Try using a different starbucks card and see it if works. You can have more than one card using the app and still earn your stars. I've been using the app for about 3 months now and it works fine for me.
  3. debsnm macrumors newbie

    May 2, 2011
    Not an isolated incident

    My dd has had the same problem, multiple times. She's ready to stop using the app all together.
  4. joshdk macrumors newbie

    Oct 17, 2012
    I had that problem, I managed to fix it by going into my passbook and deleting the card, closing the starbucks app and reopening it and everything reloaded properly.
  5. TWO2SEVEN macrumors 68040


    Jun 27, 2010
    Plano, TX

    This happened to me, luckily it was only two $10 charges.

    I hope you get it worked out.
  6. Sital macrumors 68000


    May 31, 2012
    New England
    I'm sure he did by now. :rolleyes:
  7. TWO2SEVEN macrumors 68040


    Jun 27, 2010
    Plano, TX
    What a useless comment. So sorry I overlooked the original posting date since this was at the top of the sub forum. :rolleyes:
  8. Aaa.lll, May 15, 2013
    Last edited: May 15, 2013

    Aaa.lll macrumors newbie

    May 15, 2013
    Sudden balance lost on my card

    I loaded my card last Sunday for amount amount of $10 and this morning I purchased a tall Pike. Now the stupid app shows my balance is zero.
    A tall size Pikeplace cost me 10 freaking dollars. This is just a rip off. Has anyone else had experienced a similar issue.
    I have to add that my history shown on the app is also my evidence/ proof.
    Conclusion: I am not reloading my card anymore and I will not recommend paying using the Starbucks app. Who knows how much extra I have been charged for every drink I have bought
    I have send a similar message to customer service and expecting them to reply.
  9. braddick macrumors 68040


    Jun 28, 2009
    Encinitas, CA
    Keep in mind too Starbucks rewards your iPhone app a single star for each purchase, not for each item.
    For example, if you order three lattes and pay via the app you receive one star.
    If you paid for each one separate, you would receive three star rewards.
  10. Blkvelveteen20 macrumors newbie

    May 29, 2015
    Heads Up, This just happened to me too. What crap! $80! I just sent them an email; I better get that money refunded to me...

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9 January 25, 2011