static & poor call quality with 5s in locations where 4 worked perfectly

Discussion in 'iPhone' started by Coeuspolus, Nov 16, 2013.

  1. Coeuspolus macrumors newbie

    Joined:
    Oct 4, 2010
    #1
    I am having call quality problems with my new 5s. For instance, when I make calls from my office desk, people on the other end often complain that they can't understand me at all--due to static and poor call quality. When I made calls from that same location with my iPhone 4, I could be heard perfectly. I get a strong signal from at&t at that location so it's not a signal issue. Has anybody else experienced this with the 5s? Is this a known issue? What can I do? Thank you!
     
  2. LV426 macrumors 6502a

    Joined:
    Jan 22, 2013
    #2
    You might have a faulty phone.

    I'd leave a message on my home answer phone so that I can hear for myself how it sounds at the other end. Get someone else to leave a message from the same place for comparison purposes, preferably with the same carrier.

    Since it's a new phone you have 90 days AppleCare support. Ring them on your iPhone from your desk.
     

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