A quick question for those that use Steam. My brother hadn't logged into his Steam account for about 300 days and he had Counter - Strike: Source on his computer through Steam (I gifted it to him). He just tried logging in recently (Mac) and his account was gone. When he contacted Steam, they told him that his account was gone and that he needed to make a new account if he wanted to use Steam. - Has anyone else experienced this issue ? - Any ideas on how to get the Counter - Strike: Source attached to his new account (I'm assuming the game is on his computer since he did download the gift and he played it) ? For those that say contact Steam, we did and they had no interest (or couldn't) in resolving the problem. If Steam can lose your account and your purchases, I have no desire in purchasing from them again. Digital downloads are nice but I'll return to physical media if they can't guarantee that they will not lose your account / purchases.