Steaming pile of garbage...is it iOS11 or my phone

sclawis300

macrumors 65816
Original poster
Apr 22, 2010
1,235
95
I recently took my phone in to get the screen replaced with applecare. They ran diagnostics and said that there was something wrong with BT so they would just replace the whole phone. Ever since then things don't seem quite right. Shortly after I got the new phone I updated to iOS 11. As a result, I don't know if my problems are the phone or the iOS. issues I am having:

1. proximity sensor doesn't disable the screen when on a call and my face registers button presses;
2. (complete opposite problem) when I finish with a call I look at the phone to try and end the call but the screen is black. I have to press the power button to bring up anything.
3. imessage is glitchy (keyboard covers message). I assume this is iOS more than anything.

Just wondering if I should take the replacement phone back and ask for another one.
 
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C DM

macrumors Sandy Bridge
Oct 17, 2011
47,426
15,977
I recently took my phone in to get the screen replaced with applecare. They ran diagnostics and said that there was something wrong with BT so they would just replace the whole phone. Ever since then things don't seem quite right. Shortly after I got the new phone I updated to iOS 11. As a result, I don't know if my problems are the phone or the iOS. issues I am having:

1. proximity sensor doesn't disable the screen when on a call and my face registers button presses;
2. (complete opposite problem) when I finish with a call I look at the phone to try and end the call but the screen is black. I have to press the power button to bring up anything.
3. imessage is glitchy (keyboard covers message). I assume this is iOS more than anything.

Just wondering if I should take the replacement phone back and ask for another one.
What iPhone are we talking about? What have you tried to troubleshoot, if anything (in particular for the first two issues, as the third one seems to be a glitch that some others are experiencing as well, so most likely would need an iOS change of some sort)? It sounds like it could be a hardware issue potentially as well, in which case if something like a reset of settings or reinstall doesn't resolve it, you might need to get the phone repaired/replaced (again).
 

RichP74

macrumors regular
Dec 16, 2012
135
14
iOS 11 is trash. It's funny you had Bluetooth issues, I've had issues with both my Garmin watch staying connected, and the range seems much worse than it was on iOS 10. And yes. I've had all kinds of weird problems with a myriad of apps and functionality. Really regret this update, I'm hoping 11.1 fixes much of this.
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
Just wondering if I should take the replacement phone back and ask for another one.
This. And of course its possible you didn't get a new phone but a refurb with some latent issue on it. But you need to swap it out to rule the hardware out.
 

011

macrumors member
Oct 16, 2017
90
30
1. proximity sensor doesn't disable the screen when on a call and my face registers button presses;
2. (complete opposite problem) when I finish with a call I look at the phone to try and end the call but the screen is black. I have to press the power button to bring up anything.
3. imessage is glitchy (keyboard covers message). I assume this is iOS more than anything.

The first one is one that is suspicious, even we could connect it with the second, but, second one is the issue that is frequently mentioned on iOS 10. I have iPhone 7 on iOS 10.3.3 and the same issue with phone calls (i have noticed it from the beginning of iOS 10.
The third one is just iOS 11 "glitch" :D

You can restore it and set up as new one and see if the problems are still present.

If the first one is still "on the road", take your iPhone to the Apple Store.
 

sclawis300

macrumors 65816
Original poster
Apr 22, 2010
1,235
95
The first one is one that is suspicious, even we could connect it with the second, but, second one is the issue that is frequently mentioned on iOS 10. I have iPhone 7 on iOS 10.3.3 and the same issue with phone calls (i have noticed it from the beginning of iOS 10.
The third one is just iOS 11 "glitch" :D

You can restore it and set up as new one and see if the problems are still present.

If the first one is still "on the road", take your iPhone to the Apple Store.
I never had the second problem prior to replacing my phone on iOS 10.

What iPhone are we talking about? What have you tried to troubleshoot, if anything (in particular for the first two issues, as the third one seems to be a glitch that some others are experiencing as well, so most likely would need an iOS change of some sort)? It sounds like it could be a hardware issue potentially as well, in which case if something like a reset of settings or reinstall doesn't resolve it, you might need to get the phone repaired/replaced (again).
iPhone 7.
 

M5RahuL

macrumors 68030
Aug 1, 2009
2,689
978
Colorado
Looks like a bad ‘proximity sensor ‘ Try a reset, if that doesn’t fix it..take it in for a replacement.. or just take it in, period.
 

simonmet

macrumors 68020
Sep 9, 2012
2,107
2,824
Sydney
iOS 11 is trash. It's funny you had Bluetooth issues, I've had issues with both my Garmin watch staying connected, and the range seems much worse than it was on iOS 10. And yes. I've had all kinds of weird problems with a myriad of apps and functionality. Really regret this update, I'm hoping 11.1 fixes much of this.
You’ll be waiting until iOS 12 is ready to break everything again.

Edit: My proximity sensor seems to work during a call but not at other times when I expected it would, like lying the phone face down.
 
Last edited:

Feenician

macrumors 603
Jun 13, 2016
5,180
4,788
You’ll be waiting until iOS 12 is ready to break everything again.

Edit: My proximity sensor seems to work during a call but not at other times when I expected it would, like lying the phone face down.
You appear to be confused. The proximity sensor measures when something is near, hence the name.
 

TrenttonY

macrumors 6502a
Nov 14, 2012
890
690
What iPhone are we talking about? What have you tried to troubleshoot, if anything (in particular for the first two issues, as the third one seems to be a glitch that some others are experiencing as well, so most likely would need an iOS change of some sort)? It sounds like it could be a hardware issue potentially as well, in which case if something like a reset of settings or reinstall doesn't resolve it, you might need to get the phone repaired/replaced (again).
I did a clean install via iTunes and iOS 11 is still garbage on my iPhone 6S. Any other suggestions?
 

simonmet

macrumors 68020
Sep 9, 2012
2,107
2,824
Sydney
You appear to be confused. The proximity sensor measures when something is near, hence the name.
Lying the phone face down means the proximity sensor is within millimetres of a surface and there’s no need for the screen to be on or stay active when it can’t be seen.

How does that make me confused? Just sayin’.
 

Enjoylife1788

macrumors 6502a
Aug 22, 2011
759
97
I recently took my phone in to get the screen replaced with applecare. They ran diagnostics and said that there was something wrong with BT so they would just replace the whole phone. Ever since then things don't seem quite right. Shortly after I got the new phone I updated to iOS 11. As a result, I don't know if my problems are the phone or the iOS. issues I am having:

1. proximity sensor doesn't disable the screen when on a call and my face registers button presses;
2. (complete opposite problem) when I finish with a call I look at the phone to try and end the call but the screen is black. I have to press the power button to bring up anything.
3. imessage is glitchy (keyboard covers message). I assume this is iOS more than anything.

Just wondering if I should take the replacement phone back and ask for another one.
I assume you restored from your backup.

Try setting the phone as new and then try to replicate the issue. If it persists then it’s a hardware issue and if it doesn’t then you have bad backup. Time to start fresh. Sucks if you have a lot of data.
 

cynics

macrumors G4
Jan 8, 2012
11,303
1,695
Could be the phone, iOS or a combination of both.

I've been very happy with iOS 11, admittedly there are a couple bugs that need to be worked out and sometimes it can be sluggish however its added much need functionality.

I would suggest restoring the phone, using a backup is fine.

Goto settings > iCloud (at the top) > The device you are on > iCloud back up > Back Up Now and wait for the process to complete (make sure you are on wifi). Also make sure you are backing up all your app data.

Settings > General > Reset > Reset All Settings. Follow the prompts and allow it to restore as new.

Once its restore as new at the Hello screen log back into your iCloud account and "Restore from iCloud".

This will get you back up and running fairly quickly however the phone will have a "fresh" copy of the OS and apps program data. If you still have problems there maybe something wrong with the phone.
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I did a clean install via iTunes and iOS 11 is still garbage on my iPhone 6S. Any other suggestions?
What problems are you having? I've been loving iOS 11 on my 6S. Then again, one mans garbage is another mans treasure.... :)