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Steve Jobs says iMacs display problem "is behind us"

Hellhammer said:
Do you think that one of the most famous CEOs in the world would get himself down to the level of basic customer servicer?

He may write SOME of the emails but that like .001% and I don't believe until I see it
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Of course he would. He wants to know everything that goes on. He needs to control everything and be involved in everything. He has hundreds of email addresses to ensure most is captured. He probably has a couple of employees who sift through the emails and forward them to his "real" email for him to read and then decide whether he wants to respond.

I doubt he'd let anybody respond on his behalf. That's just not how Steve Jobs rolls... :cool:
 
Hellhammer said:
To make people buy them again an believe that they are okay? It's stupid that Apple released that statement because iMacs are obviously not fine yet.
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It's not really stupid as much as it is dishonest and misleading. I wonder how possible it is for a class-action suit to come out of this. The ambiguity and lack of clearly defined terms of actions leads me to belive that the mere discussion of it within the upper echelons, constitutes it being "addressed." Action is a whole different animal. Clearly, Apple has enough concerns to have even responded to Gizmodo and issue a statement. However, their lack of a lucid detailed acknowledgement leads me to believe that nothing has been done. If something was, there would be no confusion as to what that statement meant. Telling consumers to contact AppleCare is meaningless. Their wording is very suspect.

Oh well.

Apple has essentially given their consumers 2 options or an ultimatum:

Return for a full refund

or

A ONE TIME screen replacement

If you dont like it here's your refund. Period.

THIS is HOW they are addressing it. They will placate you with a one time replacement. IF youre not satisfied, too bad. Get a refund or settle. We ARE NOT changing the screen or its techonolgy.
 
Hellhammer said:
The flaw is either in the display or in the backlight, not in the whole iMac. This again leads to 3rd party manufacturers. Please stop spreading that "iMacs will always have yellowing" because that's not true.....
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The display is made by Apple, the panel was supplied by LG. Dell uses the same panel manufactured by LG for it's U2711 and it has been getting almost perfect reviews with no accounts of yellowing (as far as I know) and good color accuracy.
 
Hellhammer said:
I think he means that the problem is not in Apple's hands because they don't manufacture the displays. LG manufactures them so it's their problem even though Apple suffers a lot because of it.
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:confused::confused: Ofcourse it is apple's problem AND fault! If LG lcd panels have defects(which is probably not the case because dell monitors use the same panels without problems...its apples own LED technique which causes the problem), apple must find other suppliers to keep their imacs flawless. Simple as that. Almost every product is made by components from different suppliers, and every supplier has his own supply chain to manage to produce perfectly individual end products.
 
Pachang said:
The display is made by Apple, the panel was supplied by LG. Dell uses the same panel manufactured by LG for it's U2711 and it has been getting almost perfect reviews with no accounts of yellowing (as far as I know) and good color accuracy.
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It could be the LED backlight then, I don't know.

rob2809 said:
:confused::confused: Ofcourse it is apple's problem AND fault! If LG lcd panels have defects(which is probably not the case because dell monitors use the same panels without problems...its apples own LED technique which causes the problem), apple must find other suppliers to keep their imacs flawless. Simple as that. Almost every product is made by components from different suppliers, and every supplier has his own supply chain to manage to produce perfectly individual end products.
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It's not that easy to change the supplier, especially because 27" iMacs use such an abnormal screen. It takes weeks, possibly months before other manufacturer have set up everything and can start manufacturing prototypes. Then it takes (at least should take) a lot time to make sure everything is working on the prototypes and after that, when things start to look okay, displays that are going to be sold can be manufactured.

I'm surprised how long it has already taken for Apple to fix this issue. It shouldn't be so hard to fix
 
I would say the problem has been mitigated, but not resolved. The newer displays still exhibit some yellowing, though not as much as they did previously. Whatever is the root cause is obviously something that can't be changed in the current production model without a major redesign.
 
Norskman said:
Of course he would. He wants to know everything that goes on. He needs to control everything and be involved in everything. He has hundreds of email addresses to ensure most is captured. He probably has a couple of employees who sift through the emails and forward them to his "real" email for him to read and then decide whether he wants to respond.

I doubt he'd let anybody respond on his behalf. That's just not how Steve Jobs rolls... :cool:
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I think it's kind of sweet to imagine that the CEO of a World Wide corporation, with literally millions of customers, still finds time to answer his customers e-mails personally.

You can see him now "Hold that important Board Meeting with the Wall Street investors - I've got to reply to this e-mail regarding yellow screens on the iMac":rolleyes::rolleyes::rolleyes::rolleyes:

Truth of the matter is he probably isn't even aware of the issues - that's why you have staff to deal with that kind of stuff.
 
I have a little bit of yellow tinge on my display, but truthfully, it doesn't bother me. The only time you ever really notice it is if you're looking for it. Will I take it back? Not for that.

The imac scratching up my DVDs though... I may take it back for that.
 
I'm not really sure if it's the LG panel itself, but the led backlighting apple itself implemented.

Higher end LED backlighting is full spectrum if I remember right, while lower end uses yellow with blue thrown into the account to give it the appearance of white.

The stuff like gray bands is also a problem with the backlighting not fully illuminating an area of the screen.
 
spcdust said:
Truth of the matter is he probably isn't even aware of the issues - that's why you have staff to deal with that kind of stuff.
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You have staff as a resource to extend the scope and reach of your business, NOT to completely abstract you from issues, decisions and information.

This is especially true for someone known to be a C-level who's actively involved with the day to day of the company.
 
I think Steve Jobs meant to say, "the iMacs display problem is behind me." But then the iPhone autocorrected and replaced "me" with "us."
:D
 
Steve Jobs comment has to be a hoax.

I have had a very difficult time buying a 27" iMac i7 that has not had a screen with yellow tinge or a hardware issue.:(

My Three week 2010 i7 iMac purchase/replacement history is as follows.

#1 2/19 Ordered my new iMac. New Unit has yellow tinge. Returned

#2 3/1 Replacement Received. New Unit has Yellow tinge and documented hardware failure (Airport Card) returned.

#3 3/9 Replacement Received. New Unit Yellow tinge and another documented hardware failure (Airport Card) returned.

#4 3/15 Replacement Received. New Unit HAS Yellow tinge.

Today after 2 days of phone calls consuming 3+ hours of phone time.
A) Apple refuses to replace unit #4,
B) Offers visit to store for Genius Evaluation and possible screen replacement.
C) Offers refund with 6-8 week wait for check.

I have been relatively quiet and supportive to Apple's Yellow Tinge issue. Apple Support, has been fabulous, sympathetic and helpful and even with today's disappointing no solution option.

I find it very unlikely that the Yellow Tinge has been fixed. Tier 2 customer service spoke with tech supervisor just ONE hour ago (1700 EST) who, according to her, told her that I would not be satisfied with the screens, as there is expected color variation that is not considered a defect and thus would not be replaced.

So, Steve, if your out there, shoot me an email and tell me why do I have to accept a yellow tinged screen if the issue has been fixed?
And, even if I needed a break from the frustration and wanted to wait for the 1st revision, why would it take 6-8 weeks for me to receive a refund after I fill out forms from "legal"?

Will I go around dissing Apple, no.
Am I disappointed at the options? Yes.
All I want is a screen that does not look like it has had ginger-ale sprayed on it and dried.:confused:
 
covrc said:
I have had a very difficult time buying a 27" iMac i7 that has not had a screen with yellow tinge or a hardware issue.:(

My Three week 2010 i7 iMac purchase/replacement history is as follows.

#1 2/19 Ordered my new iMac. New Unit has yellow tinge. Returned

#2 3/1 Replacement Received. New Unit has Yellow tinge and documented hardware failure (Airport Card) returned.

#3 3/9 Replacement Received. New Unit Yellow tinge and another documented hardware failure (Airport Card) returned.

#4 3/15 Replacement Received. New Unit HAS Yellow tinge.

Today after 2 days of phone calls consuming 3+ hours of phone time.
A) Apple refuses to replace unit #4,
B) Offers visit to store for Genius Evaluation and possible screen replacement.
C) Offers refund with 6-8 week wait for check.

I have been relatively quiet and supportive to Apple's Yellow Tinge issue. Apple Support, has been fabulous, sympathetic and helpful and even with today's disappointing no solution option.

I find it very unlikely that the Yellow Tinge has been fixed. Tier 2 customer service spoke with tech supervisor just ONE hour ago (1700 EST) who, according to her, told her that I would not be satisfied with the screens, as there is expected color variation that is not considered a defect and thus would not be replaced.

So, Steve, if your out there, shoot me an email and tell me why do I have to accept a yellow tinged screen if the issue has been fixed?
And, even if I needed a break from the frustration and wanted to wait for the 1st revision, why would it take 6-8 weeks for me to receive a refund after I fill out forms from "legal"?

Will I go around dissing Apple, no.
Am I disappointed at the options? Yes.
All I want is a screen that does not look like it has had ginger-ale sprayed on it and dried.:confused:
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I was interested in the 27" iMac for a little while as it has the latest i7 chipset along with an ATI 4580 BUT now reading about all these yellow tint issues (maybe its fixed on majority of the machines now, I dont know) and now a new grey gradient issue has emerged, its starting to look less and less attractive.

Also with the odd 2560x1440 resolution with tiny text is making me look away as well.

C'mon 15" and 17" i7 MBP!!!
 
The display resolution has nothing to do with small text size-- rather, a really high pixel resolution. But on that note, the 27 inch iMacs have a pixel resolution only slightly more than older generation iMacs of any screen size, so you'd expect text to be only slightly smaller than older iMacs.

One thing's positive though: the 27 inch iMacs definitely have a lower pixel resolution than the macbookpro lines.
 
Just placed order

Just put my order in for a refurb i7 27". Crossing my fingers with the screen issues a majority of people seem to be frustrated over....:eek:

I'll post up the serial dates and whether or not it's functioning properly once I take delivery.

FYI: that means i7 refurbs are in stock. Get em' while they're HOT! :D
 
Hellhammer said:
I agree. Apple could've chosen another manufacturer but they chose LG (maybe because it's the cheapest). I'm not defending Apple, I'm saying that Apple can't go and fix it, it's LGs job and I'm sure Apple has put some pressure on LG to make better screens. Apple should've tested the iMacs little more before releasing them
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Isn't Dell using the same screen? There haven't been reports about yellow dell screens unless i'm wrong, but I haven't heard of any, so this doesn't hold up if that's the case.
 
mashinhead said:
Isn't Dell using the same screen? There haven't been reports about yellow dell screens unless i'm wrong, but I haven't heard of any, so this doesn't hold up if that's the case.
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Nope, the Dell's are solid. It's almost surely Apple's LED backlighting, as they describe problems with discoloration in their "patent" for the backlighting (which is ironic I suppose). This means two things. First off, Apple knows what the problem is (and of course they do, anyone who created the thing would know what the problem is). Secondly, they actually produced them knowing they would be bad. I think it could be awhile before these machines are decent...
 
TennisandMusic said:
Nope, the Dell's are solid. It's almost surely Apple's LED backlighting, as they describe problems with discoloration in their "patent" for the backlighting (which is ironic I suppose). This means two things. First off, Apple knows what the problem is (and of course they do, anyone who created the thing would know what the problem is). Secondly, they actually produced them knowing they would be bad. I think it could be awhile before these machines are decent...
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Exactly.

This is how Apple claims to have "addressed" the problem.

Consumers have been given an ultimatum:

A ONE TIME screen replacement

or

A Refund


If you dont like it, you can have a refund. Period.


ALL iMacs will have SOME yellow tint. It is inherent in the design.
 
IndustrialSpace said:
Exactly.

This is how Apple claims to have "addressed" the problem.

Consumers have been given an ultimatum:

A ONE TIME screen replacement

or

A Refund


If you dont like it, you can have a refund. Period.


ALL iMacs will have SOME yellow tint. It is inherent in the design.
Click to expand...


I don't recall when advertised, that Apple told us "the colour balance of our screens will be off-colour and yellow because of the design"

Can't believe some people STILL defend Apple. its a £1700 machine, why the hell should it be any less than perfect?
 
Muler36 said:
I don't recall when advertised, that Apple told us "the colour balance of our screens will be off-colour and yellow because of the design"

Can't believe some people STILL defend Apple. its a £1700 machine, why the hell should it be any less than perfect?
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I certainly don't defend Apple's deceitfulness. They are basically hoping for consumers to settle for a less than perfect screen.

Vote with your dollars. This is the only way Apple will make any effort to redesign the screen.
 
lefse said:
From: Steve Jobs <sjobs@apple.com>
Subject: Yellow tinge on iMac
Date: 16th March 2010 16.22.52 GMT+01.00
To: *edited*

This problem is behind us.

Sent from my iPhone

On Mar 16, 2010, at 7:23 AM, *edited* wrote:

When is Apple going to start consistently producing iMac displays without; yellow tinge, grey bars and horrible backlight bleeds?

I'm sick of calling Apple Care. I don't need perfect, just halfway decent.

*edited*
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haha, i have 3 brand new imacs that say it isn't and the proof is in the polls.
 
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