Still cant get WIFI Calling working

Discussion in 'Apple Watch' started by jwolf6589, May 7, 2017.

  1. jwolf6589, May 7, 2017
    Last edited: May 7, 2017

    jwolf6589 macrumors 6502a

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #1
    Apple Watch is unable to use WIFI calling which works great on my iPad and MacBook pro. My carrier is sprint so perhaps Sprint does not support WIFI calling over the Apple Watch yet. This is my only conclusion. Anyone else have any theories? FaceTime Audio works but that can only call iPhones.
     
  2. deany macrumors 68030

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #2
    I think Sprint does support WiFi calling, https://support.sprint.com/support/..._calling/173e331f-8423-453e-93cb-4688f6a91f67 maybe not PAYG though.
    (I guess WiFi calling is switched on on your iPhone:
    Settings > Phone > WiFi calling ON)

    Have you got a Wi-Fi extender?
    I found WiFi calling only works on a Apple "Roaming network" and even then its not 100% reliable with Apple Watch.
     
  3. mk313 macrumors 6502

    Joined:
    Feb 6, 2012
    #3
    I have sprint as well, have WIFI Calling turned on & just tested it out. I was able to call a landline phone number from my watch with no problems at all. No real ideas as to what's going on with your specific situation, but just choking in to let you know that apple watch wifi calling does work on Sprint, to eliminate that from the mix.
     
  4. jwolf6589 thread starter macrumors 6502a

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #4
    WIFI calling works like a charm on my MacBook and iPad Mini so not sure what the problem is.
    --- Post Merged, May 7, 2017 ---
    Whats a apple roaming network?
    --- Post Merged, May 7, 2017 ---
    You need to completely power off your iPhone. Did you do that?
     
  5. deany macrumors 68030

    deany

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    #5
  6. jwolf6589 thread starter macrumors 6502a

    jwolf6589

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    #6
    When the iPhone is powered off the watch cannot make calls, yet the MacBook/ipad can. Is this normal?
     
  7. deany, May 7, 2017
    Last edited: May 7, 2017

    deany macrumors 68030

    deany

    Joined:
    Sep 16, 2012
    Location:
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    #7
    Gen 1 won't work with iPhone OFF, I think Gen 2 only works if the Apple watch recognises the network.
    Can you connect with WiFi Calling when Apple Watch is outside of bluetooth coverage with iPhone ON?
    Also worth downloading Fing
    https://appsto.re/gb/tw1Rz.i
    to make sure you have no IP conflicts.
     
  8. jwolf6589 thread starter macrumors 6502a

    jwolf6589

    Joined:
    Dec 15, 2010
    Location:
    Colorado
    #8
    Yes that works. At my old 2nd job they had a three story building and I would leave iPhone in the camera room and the watch could make calls on the 3rd floor when iPhone was away from BT coverage.
     
  9. deany macrumors 68030

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #9
    Looks like your router is the issue then.
     
  10. jwolf6589 thread starter macrumors 6502a

    jwolf6589

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    Dec 15, 2010
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    #10
    Watch has been tried on more than one router. If iPhone is off Watch cannot make calls.
     
  11. deany macrumors 68030

    deany

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    Sep 16, 2012
    Location:
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    #11
    Gen 1 or Gen 2?
    Also have you reset Watch & iPhone?
     
  12. jwolf6589 thread starter macrumors 6502a

    jwolf6589

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    Dec 15, 2010
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    #12
    Gen 2. I have reset phone.
     
  13. deany macrumors 68030

    deany

    Joined:
    Sep 16, 2012
    Location:
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    #13
    If you press the side button and digital crown at the same time on the apple watch and restart.
     
  14. jwolf6589 thread starter macrumors 6502a

    jwolf6589

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    #14
    I tried that as well and still no wifi calling.
     
  15. mk313 macrumors 6502

    Joined:
    Feb 6, 2012
    #15
    I didn't power down the phone but I did put it in airplane mode when I made the call from my watch
     
  16. jwolf6589 thread starter macrumors 6502a

    jwolf6589

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    Dec 15, 2010
    Location:
    Colorado
    #16
    Got it working! Powered off watch and it worked!
     

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