Still can't update to iOS5 - iphone4

Discussion in 'iOS 5 and earlier' started by dawnclark, Oct 15, 2011.

  1. dawnclark macrumors newbie

    Oct 15, 2011
    Getting so frustrated... got the new iTunes version installed, downloaded the update, but now haven't been able to get my phone updated for the last few days.

    I plug in phone, say 'update' when the message comes up saying there is a new update, backup starts, with 'Backing up My iPhone,' and the little green bar goes around for a minute or two, and then it stops. The bar is just white with no progress. I've left it like that for a couple of hours and no change.

    A couple of times I've also gotten a -5000 error message that if I continue everything on the phone will be deleted (I chose not to continue at that point).

    I think it's possible that maybe I've messed something up - when nothing has happened after a number of hours with not even the green bar showing that something's happening, I've tried to 'stop' the backup, but then it just freezes at 'canceling backup' and I've had to shut down itunes from Task Manager. I'm not sure if that's confused either the phone or iTunes enough that now I can't update.

    Would love to get this update done this weekend...anyone have any ideas?
  2. slsanity macrumors newbie

    Mar 18, 2008
    Chengdu, China
    What operating system are you running?
  3. dawnclark thread starter macrumors newbie

    Oct 15, 2011
    Sorry - running XP, iTunes

    Current iOS 4.3.5
  4. J@ffa macrumors 6502a


    Jul 21, 2002
    Behind you!
    Is all your content backed up (as in, are you OK with completely restoring the phone and putting your backup back onto it, rather than updating)?

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