Still no email 9-10 hours later

Discussion in 'iPhone' started by pound4pound30, Jun 15, 2010.

  1. pound4pound30 macrumors 6502


    Nov 22, 2009
    I ordered through AT&T at about 7-8am. My card was charged, my upgrades are no longer eligible, and I can see the order for 2 iPhones in the order status on AT&T. I also called and they said it's in the system.

    Anyone else been waiting thisnlong?
  2. spyda macrumors 6502a


    Jun 30, 2009
    Yes, myself and several others have not received an email. As long as you received an actual order number and can physically see your order through the AT&T site I would not worry about it.
  3. amann76 macrumors 6502


    Jun 16, 2009
    MacWorld USA
    got my confirmation shortly after i ordered on ATT. I just checked the status and everything is set to go.
  4. mode101 macrumors regular


    Sep 6, 2007
    I ordered mine a couple of hours ago, and I haven't gotten an email yet. AT&T's website can't find my order either. My fingers are crossed.
    Here is what I get when I look at my status:

    OS001: We're sorry but the information you entered was not recognized by our systems. Please contact us for further assistance.
  5. jmh0523 macrumors member

    Jun 10, 2009
    same boat no email can't find my order and no charge on card.. by god I have a confirmation number tho and when I called 611 it acted like I was ready to activate a recently upgraded phone... so i'm guessing all is good!
  6. mode101 macrumors regular


    Sep 6, 2007
    I tried calling that and got the normal phone tree... :(
  7. jmh0523 macrumors member

    Jun 10, 2009
    Well they say are you calling from "your cell number" I click one and I did call on the phone I am upgrading so it says that it appears you have ordered an upgrade for this number do you have it with you for upgrade process yadda yadda... good luck! hopefully this means im good too!
  8. oldschooldude macrumors regular

    May 31, 2008
    In the Land of OZ
    FWIW - I finally got my pre-order to go thru on the Apple site at 9:30am CST.

    I received an order#, but have yet to receive an email confirming my order.

    That being said, I just checked the status of my order on the Apple site, and can see that it is in their system. I will feel a little better once I receive a order confirmation email.
  9. mode101 macrumors regular


    Sep 6, 2007
    I got a confirmation number when I ordered, and printed it out, but I never got the email, and can't find my order on their website. It would be nice to see that there is some progress being made on my order.
  10. toliy253 macrumors member

    Sep 25, 2009
    whats your status? received, processing or shipped? Mine is on received and has been on received for a while now. If yours is on processing, how long did it take it to get there?
  11. dccorona macrumors 68020


    Jun 12, 2008
    ATT confirmation emails can take up to 48 hours to be sent, not sure on apples

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