Still "Prepared for shipment" READ THIS

Discussion in 'iPhone' started by drfullet87, Jun 23, 2010.

  1. drfullet87 macrumors newbie

    Joined:
    Jun 23, 2009
    #1
    Hi, I thought I was going to be patient and just believe people who said that I shouldn't worry that my phone was still "prepared to ship". Instead I called I called Apple to see what was up, and after being assured YESTERDAY that there was nothing wrong with my order, the guy today told me that they were having problems verifying my eligibility with my ATT account and i needed to called ATT to see if i was indeed eligible for the upgrade and my account wasn't past due.

    of course, I WAS ELIGIBLE, I HAVE AUTO BILL, and ATT says there is nothing wrong with my account.

    Now back on the phone with Apple in a last ditch attempt to get my phone shipped out tonight.

    and yes, I ordered June 15th, 6:47 am PDT.

    so if you are in the same situation, dont be complacent, get on teh horn with apple and make sure you aren't in this weird limbo
     
  2. mateen110 macrumors regular

    Joined:
    Jun 19, 2010
    #2
    Same situation bro :( All they keep saying is "You WILL get your phone on the 24th, I assure you that"

    But I don't see that happening unless it ships from some warehouse here in the US...

    Also I did try the fedex reference number trick...still no go :(
     
  3. drfullet87 thread starter macrumors newbie

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    Jun 23, 2009
    #3
    New Update

    Ok, so according Carl, there are some iPhones that when they went to be tested, had faulty Sim cards or sim card installations. This caused them to be held back until this sim card issue can be fixed and a sim card installed that will ensure proper activation. Carl told me that yeah, for most people they could have just swapped sim cards, but that Apple wont release items in a "faulty" condition. Therefore my order was "expedited". This is all crap because Carl admitted that he couldn't tell me whether or not my phones sim card issue had been resolved and was waiting to be shipped now, or if it was just sitting in a f****** repair facility waiting to get a sim card put it in (that i dont need).

    Is it a problem with the sim cards? is it problem with the iphone's sim card reader? is a bad iphone sim card reader going to slowly make it's way into the queue of hardware issues?

    for me, and for you that are still "prepared to ship" it means that your iphone is possibly waiting to be FIXED! before its ever been used and that your delivery date is TBD!!!!!!
     
  4. mateen110 macrumors regular

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    Jun 19, 2010
    #4
    Sounds like a BS story....(referring to Carl, not you lol)
     
  5. drfullet87 thread starter macrumors newbie

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    Jun 23, 2009
    #5
    i hope it is, i want my phone, but for some reason, I believe Carl...
     
  6. drummer328i macrumors newbie

    Joined:
    Jun 23, 2010
    #6
    This same crap is happening to me. Apple is now saying the phone is "awaiting AT&T activation" or something like that. I called AT&T and of course they knew nothing about that or what Apple even meant by that. This is getting really frustrating, to say the least. I really want my phone tomorrow.
     
  7. IndianGuy macrumors regular

    IndianGuy

    Joined:
    Jun 14, 2010
    #7
    Same story here - ordered on 15th at 6:20am PDT - still 'Not Yet Shipped' - been calling them last three days every time I get to hear that I will get my phone on 24th.

    Now its 23rd 4:45 PDT and its still 'Not Yet Shipped'.
     
  8. mateen110 macrumors regular

    Joined:
    Jun 19, 2010
    #8
    Just wondering, if you guys hit *639# does it give you a new upgrade date or old one?
     
  9. drummer328i macrumors newbie

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    Jun 23, 2010
    #9
    It still gives me my old upgrade date. This is all really weird too, because my card has already been charged for the phone.
     
  10. mateen110 macrumors regular

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    Jun 19, 2010
    #10
    Same here...So I am guessing it actually is AT&T and activation. You guys have FAN accounts?
     
  11. drummer328i macrumors newbie

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    Jun 23, 2010
    #11
    I do have a FAN Account. I never thought about that being the reason for the hold up. Interesting.
     
  12. drfullet87 thread starter macrumors newbie

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    Jun 23, 2009
    #12
    yeah i have a premier account, but from what i was told by Apple it is an actual problem with the sim cards...maybe this is crap...ATT said there was nothing on their end that was problematic.
     
  13. mateen110 macrumors regular

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    Jun 19, 2010
    #13
    Strange...I might call Apple again if i don't get tracking number soon..We'll see
     
  14. mateen110 macrumors regular

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    Jun 19, 2010
    #14
    Update:
    Just got off the phone with Apple

    They said that since fedex is overwhelmed with iPhone 4 processing and getting out by June 24th, the tracking just hasn't updated yet. He told me most likely it is currently en-route to my destination. He also said there have been so many phone calls today about this issue. I find all this hard to believe, because apple would at least change the order status to shipped..wouldn't they?

    I guess I'll just have to wait and see...
     
  15. djejnyc macrumors newbie

    Joined:
    Jul 7, 2009
    #15
    My Mystery Solved!

    Don't know if this will help the people of this thread, but:

    My Apple order went through on the 15th around 2pm or so. (I was also trying the ATT site and although I got almost to the end, even entered my credit card number, but it never went through). Received a confirmation email and an order status email from Apple. BUT my Apple order status seems stuck at "Prepared For Shipment" and still has not changed as of 9:50pm. I spoke with Apple and they say ATT is holding it up, definitely not arriving tomorrow as it says on my order.
    I went to check my ATT account online and on a whim clicked on Order Status, even though it never went through and I never received a confirmation email from them (as I did with Apple). But Lo and Behold! My iPhone 4 is out for shipment to be delivered tomorrow the 24th?!? With a UPS tracking number and everything?!? Well, I'm very happy but that sure is strange. Of course I'm not canceling my Apple order until I get my new iPhone in my hands but if anybody is in the same boat check your order status in your ATT account online, you might get lucky like me!
     
  16. mateen110 macrumors regular

    Joined:
    Jun 19, 2010
    #16
    Forgot to mention..he said while he as helping people earlier today with our same issue, their phone actually arrived while they were on the phone, and they still had prepared for shipment. I still don't believe I will be seeing a phone tomorrow, but who knows.
     
  17. joco macrumors member

    Joined:
    Oct 17, 2003
    #17
    Just spoke with Apple. Mr TorphyDeFortier from the AOS Escalations team confirmed that if you do not have a tracking number as of today... you will definitely NOT received your iPhone on the 24th, and will be lucky to receive it next week. There is a problem, he claims, with ATT getting the sim card activation going and we have to wait until that is cleared up.

    All I got as a sorry was a free bumper case and iHome alarm clock. but no phone. I am SO PISSED!!!
     
  18. mateen110 macrumors regular

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    Jun 19, 2010
    #18
    Wow...this sucks! I knew we wouldn't get it
     
  19. mateen110 macrumors regular

    Joined:
    Jun 19, 2010
    #19
    My upgrade date today changed. Looks like it will ship out soon.
     
  20. ignign0kt macrumors member

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    Jun 13, 2010
    #20
    Mine shipped this morning, so now I have to wait until next week.
    Screw you Apple
     
  21. ludawg23 macrumors 6502

    Joined:
    Jun 11, 2010
    #21
    I have a FAN account and I've been on the phone for the past 2 days.

    I've called AT&T numerous times and each time I get the "Your account is activated and processed, it's at the warehouse and ready to get shipped"

    Either Fedex is dropping the ball with inputting orders or they're really backed up.

    Should have had my phone today as I ordered on the 15th, noon EST. Still have not received any shipping details...really doubt I'll get my phone this week. Horrible :(
     
  22. ludawg23 macrumors 6502

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    Jun 11, 2010
    #22
    Overnight shipping no?
     
  23. ignign0kt macrumors member

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    Jun 13, 2010
    #23
    Nope, 3 day shipping from China :(
     
  24. drfullet87 thread starter macrumors newbie

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    Jun 23, 2009
    #24
    How did you get on the phone with someone from escalation and how did you get them to give you a bumper and alarm clock?
     

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