Still unable to SMS via LTE (ATT)

Discussion in 'Apple Watch' started by bsb7140, Oct 2, 2017.

  1. bsb7140 macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #1
    Still unable to s/r SMS while watch is on LTE. ATT has no fix and continues to state all is fine, however, with a feature not working it clearly is not. I know not everyone has this problem but wondering if there are others out there or maybe someone had a fix?

    Apple has reached out to me to gather logs/date from phone watch and phone to see what the problem is.
     
  2. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #2
     
  3. bsb7140 thread starter macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #3
    I am well aware... you do not need to be tethered to the phone. The phone just needs to be on and connected to the network. In my case, the watch cannot s/r sms when away from phone and both devices on LTE. Both Apple and ATT say it should be working but for some reason it does not and they are unsure as to the reason.
     
  4. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #4
    If both of your devices are on LTE, and you want to s/r SMS, the phone and watch need to be connected together.

    For example, if you leave your phone in your car and go into a store, and the watch/iphone are not close enough to connect, your watch won't be able to s/r SMS only iMessage.
     
  5. bsb7140 thread starter macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #5
    According to apple no they do not... you can send an sms without being connected to the phone just as you can a phone call, use apps, and iMessage. Other users have confirmed their ability to send SMS when away from phone as well.
     
  6. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #6
    Let me test it out right now and see if perhaps you are right.
     
  7. bsb7140 thread starter macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #7
    All I know is that Apple and ATT say they should work... others have said they can send sms away from phone. Also, going by this article from apple, they say that they should work just as if you are connected to the phone.

    https://support.apple.com/en-us/HT205547
     
  8. Blas, Oct 2, 2017
    Last edited: Oct 2, 2017

    Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #8
    You are right that the apple info says that and CNET says it as well. https://www.cnet.com/how-to/apple-watch-series-3-texts-not-working-heres-whats-going-on/#

    I just tried it right now. Both on LTE, I was far away from the iPhone where there is no connection and the SMS didn't work. So although apple says that in the link maybe it doesn't work.

    What others have said they can do it? Cause I'm also on att, are they on other networks?

    UPDATE: I got a notification of unsent message, but after connecting to wifi again, the sms went through. Same WIFI network, iphone/AW still too far away to be connected to each other.
     
  9. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #9
    Hey @bsb7140 & @bias what cell plan are you both on and did you setup your watch using self-service activation? Second, what type of plan do you have for your iPhone?

    I am leaning toward an issue with NumberSync on the LTE side. Either of you up for removing NumberSync from your line?

    Dave
     
  10. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #10
    I used the set up from the iPhone watch app. I did have to call at&t because international texting/calling was not working, they did something and that now works. I have mobile share value 3gb + 3gb free rollover data. I leave my phone when I go walk my dog and I get iMessage and can make calls just fine.

    Can you s/r SMS when your watch is connected to LTE and not connected to the iPhone?
     
  11. bsb7140 thread starter macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #11
    Problem solved. SMS will now s/r over LTE. Apple called me today, installed some special software on my watch. Bam. It works... they also said a silent update was most likely pushed to fix this glitch (but didn't confirm).
     
  12. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #12

    well that's awesome, how do I get it now hahaha
     
  13. bsb7140 thread starter macrumors member

    bsb7140

    Joined:
    Sep 23, 2017
    #13
    Just try to see if it works... she wouldn't tell me if it was what they had me install on my watch that fixed it or if there was a silent update that was pushed. She was kind of coy about the whole thing.
     
  14. Blas macrumors newbie

    Joined:
    Sep 30, 2017
    #14
    got it, will test it out again today, if not I guess I'll need to call them, thanks
     
  15. Zune55 macrumors 6502a

    Zune55

    Joined:
    May 2, 2015
    #15
    My verizon LTE SMS are also not working when connected directly to LTE.
     

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14 October 2, 2017