Still under contract but unlocked...Will I get a unlocked replacement (AppleCare)

Discussion in 'iPhone' started by nowstime, Jun 17, 2015.

  1. nowstime macrumors regular

    Joined:
    Jul 2, 2008
    #1
    Still under contract with AT&T but luckily got unlocked through the official AT&T unlock website and got confirmation. Currently using it in Japan with a Japan SIM but the screen got shattered.

    Have AppleCare so I can just pay $79 plus tax for a new replacement but will I get an unlocked one? Or will it be locked and I will have to request another unlock? (But worried that it might get unlocked if requested again).
     
  2. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #2
    No. You will only get an unlocked replacement device if you originally purchased an unlocked device. Getting a carrier locked device, whether it was later unlocked or not, will only get you a replacement device locked to the original carrier.
     
  3. nowstime thread starter macrumors regular

    Joined:
    Jul 2, 2008
    #3
    Thank you..I guess I will have to find a way to replace the screen myself...
     
  4. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    From the two warranty swaps I've had back when I wasn't purchasing outright the white flag was passed over to the replacement.
     
  5. PolarAttack01 macrumors newbie

    Joined:
    Jun 17, 2015
    #5
    My original iPhone 5s was locked on my network-TELUS (canada). After I had it unlocked with TELUS I required a replacement iPhone - I had it exchanged at the Apple store. The replacement iPhone I received from them was unlocked. They said the code was applied to my account and will always be there.
     
  6. nowstime thread starter macrumors regular

    Joined:
    Jul 2, 2008
  7. Superman80 macrumors regular

    Joined:
    Apr 20, 2011
    Location:
    London
    #7
    The lock status of a replacement phone will be exactly the same as the one you hand over, if your phone is unlocked then the new handset will also be
     
  8. macher macrumors 6502a

    macher

    Joined:
    Oct 13, 2012
    #8
    Not true. When I got my iPhone I got it unlocked a couple months later. When I got a replacement I didn't receive an unlocked replacement. I had to get the replacement unlocked. Apple said the replacement you receive is the way you originally purchased the iPhone. They can look it up and see whether you originally purchased locked or unlocked.
     
  9. Superman80, Jun 19, 2015
    Last edited: Jun 19, 2015

    Superman80 macrumors regular

    Joined:
    Apr 20, 2011
    Location:
    London
    #9
    This is from a previous email chat I had with apple (I needed a covering letter to say the handset I was getting replaced was one I had already had replaced), maybe its different in the UK?

    Hi xxxxxxxx,

    Please find Proof of Coverage Letter for your most recent replacement as requested for your insurance purposes, I can also confirm that the unlock status of you phone will be the same at the point of exchange as the replacement headset you will receive in-store on Monday, please note that this may take up to 24 hours to complete but is usually instantly.

    Thanks

    Damien xxxxxx
    Tel: 00800 2775 2775




    Apple Distribution International,

    Cork, Ireland
     
  10. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #10
     
  11. Acronyc macrumors 6502

    Joined:
    Jan 24, 2011
    #11
    Well, if you are using it in Japan you won't get an AT&T locked phone since they are not a carrier in Japan. I'd expect you'd get an unlocked one. It's that or they give you a phone locked to one of the three carriers here which would be odd.
     
  12. dwfaust macrumors 68040

    dwfaust

    Joined:
    Jul 3, 2011
    Location:
    I am here => [•]
    #12
    This has always been my experience, and thus, why I responded the way I did. If OP gets an unlocked phone in the scenario that you describe, I see that as an anomaly, but good for him. My point is to just not bank on it.
     
  13. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #13
    Maybe that's just u.s specific as you don't get sim free phones the way other countries do.
     
  14. macher macrumors 6502a

    macher

    Joined:
    Oct 13, 2012
    #14
    In the U.S. Apple offers it unlocked however I got my iPhone 6/64GB on a 2 year subsidy for $300.
     
  15. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #15

    Why don't you just ask Apple? :)

    All the speculation in the world won't change the actual answer.
     
  16. jbachandouris macrumors 68040

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #16
    I was told by the Apple Store in Albany, NY, that you will receive the EXACT same status that you turn in for repair. I have had two warranty replacements and both came unlocked.

    My iPhone 6+ is under contract yet unlocked by AT&T.
     
  17. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #17
    I had unlocked, bought as locked, exchanged to unlocked one no problem. Just mention CS rep, that you have an unlocked one.
     
  18. Bananas Ananas macrumors member

    Bananas Ananas

    Joined:
    Apr 30, 2015
    Location:
    Massachusetts
    #18
    If you bring it to the Apple Store in Japan then it's very unlikely to receive nothing but an unlocked phone. :D
     
  19. nowstime thread starter macrumors regular

    Joined:
    Jul 2, 2008
    #19
    Called but getting different answers...called AT&T and visited an Apple store...different answers.

    Wanted to get information from users with experience.
     
  20. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #20
    And you get different answers here as well...;)
     
  21. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #21
    Are you even sure that your iPhone would need to be replaced? Have Apple assessed it?

    Perhaps they will just repair the screen, in which case you needn't be concerned. :)

    Attempting a screen repair yourself - or using anyone other than Apple - is a bad idea imo, as it can affect your remaining AppleCare+ cover.
     
  22. cousintim macrumors 6502

    cousintim

    Joined:
    Jan 14, 2015
    #22
    Apple's answer is the only one that matters.
     
  23. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #23
    I have had two different iPhones replaced by Apple that were purchasd locked and then later unlocked by AT&T. They were both replaced unlocked. The Apple genius stated that whatever is currently in their database is what you will receive back.
     
  24. nox5 macrumors 6502

    Joined:
    Oct 16, 2013
    #24
    if the iPhone is unlocked from att you will always receive att iPhone that will unlock during activation or after restore. There is no other way unless genius makes mistake when swapping old IMEI with new one. Unlocked IMEI is permanent record in Apple database and unlock has to transfer over to new device when the deactivate old IMEI. If that wasn't the case Apple would fix it already given how many swaps they do daily. Sometimes unlock does not happen immediately sometimes it does depending if system is overloaded. Again replacement will not be factory unlocked but att unlocked just like original iPhone in Apple system.
     
  25. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #25
    That is completely false.
     

Share This Page