Stolen iPhone.. What are my options?

Discussion in 'iPhone' started by ckesten, Nov 7, 2010.

  1. ckesten macrumors regular

    ckesten

    Joined:
    Mar 27, 2008
    Location:
    New York
    #1
    Hello -

    Last night my wife's bag was stolen at a restaurant and her 1 month old iPhone was in it. We kept trying to call it and people picked up kept cursing at us.

    Called the police but they really can't do much on this.

    Do we have any options with AT&T or Apple? Its a brand new contract, will they allow for her to add another line and get a new iPhone for $200 and let her cancel the line that she lost the phone while keeping her number?

    Any kind of retro active insurance since its about a month old?

    This sucks.. would appreciate any advice.

    Thanks!
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    That would be fraud: you have to insure before the event, not afterwards.

    Your options are

    1) claim on any insurance you already have that will pay out (household insurance might)

    2) Pay full, unsubsidised price for a new phone
     
  3. budman1961 macrumors regular

    Joined:
    Mar 9, 2010
    #3
    Retro-active insurance.....too funny! Sorry it happened, but that was just too great a target to resist!
     
  4. Tito Georgie macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York
    #4
    Mines was stolen too.

    Um I paid $300 for the one that got stolen with an upgrade it was a 32gb. Then I used my early upgrade and it was $400 for a 16gb.
     
  5. Surrix macrumors regular

    Joined:
    Jan 7, 2009
    #5
    Some credit cards insure against theft in the first 90 days. Check yours.
     
  6. bytethese macrumors 68030

    bytethese

    Joined:
    Jun 20, 2007
    Location:
    Cranford, NJ
    #6
    Not sure if you can, but I would file some kind of police report, just in case.

    The odds are slim to none that you will get it back, but if your credit card has any theft protection you might be able to get a replacement for a small deductable after showing the police report as proof of theft. As others have stated, "retroactive" insurance is pretty much fraud as insurance is meant to protect against a future event. :)

    You should be able to buy the "Early Upgrade" price for the iPhone and wouldn't have to pay the full-unsubsidized price, should be either $499 and $399 for the 32GB and 16GB models respectively.

    Sorry your device got stolen!
     
  7. SnowDX, Nov 7, 2010
    Last edited: Nov 7, 2010

    SnowDX macrumors 6502

    Joined:
    Jun 30, 2010
    Location:
    The Great White North
    #7
    If you didn't already have Mobile Me, sign up for the trial now, use my Find my iPhone to locate it (although I'd be awfully careful if you're going to go there and try and get it back) and wipe the data from the phone (assuming the thief hasn't already restored it as a new phone). At some point you also need to call your cell carrier and get them to disable the SIM so the thieves aren't racking up charges on your wife's account. I believe you'll want to do this after the Mobile Me stuff since I think once there's a new SIM in it, you won't be able to find it or wipe data.
     
  8. tnick777 macrumors regular

    tnick777

    Joined:
    Oct 14, 2010
    #8
    Make sure you have the serial number and maybe report it somewhere?
     
  9. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #9
    I think you need to activate that on the phone before you can do that. At least that was the case on my 3G.

    OP: go to AT&T and see if they will allow you to repurchase at the same price given that it's only 1 month old.
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    You pretty much stuck paying an early upgrade price for $400 if you qualify or if not full price at $600.
    They wont let her cancell the line without paying the ETF.
     
  11. seajay96 macrumors 6502

    Joined:
    Jun 26, 2010
    #11
    Good idea on Mobile Me, but only works if you enable it on the iphone in question before it's stolen.

    For the OP, you need to talk to AT&T and the Police. I'm living overseas right now, so I don't know AT&T's current policies on doing this, but they should be able to locate the phone by its IMEI number (which is printed on the OEM box) and either lock it out or send the location info to the police.
     
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    They wont do any of that for any lost cellphone in the US.
    They will tell you to buy another one, lost cause.
     
  13. SnowDX, Nov 7, 2010
    Last edited: Nov 7, 2010

    SnowDX macrumors 6502

    Joined:
    Jun 30, 2010
    Location:
    The Great White North
    #13
    Oh geez, really? I couldn't remember how it worked when I got Mobile Me. I thought maybe it just got the info on my devices from my iTunes account.

    So, Mobile Me is not looking like an option. I guess the only thing to do now is to let the carrier know so they can disable the SIM.

    ETA: okay, yes I am now remembering that I had to go into settings and turn it on for my iPhone and iPad. Sorry about that OP!
     
  14. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #14
    Unfortunately MM charges up the wang for their "services" but it is truly worth it.
     
  15. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #15
    This is probably your best option.

    Also, make sure that your wife changes any passwords for email, facebook, banks, etc. that she may have entered on her iPhone. Sorry for your loss.
     
  16. DePaulBlueDemon macrumors regular

    DePaulBlueDemon

    Joined:
    Sep 27, 2010
    #16
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Retro-active insurance. LOLZ.
     
  17. tigress666 macrumors 68040

    Joined:
    Apr 14, 2010
    Location:
    Washington State
    #17
    Very big +1 here. i think right now your most immediate concerns is disabling the phone so they don't rack up huge charges and making sure that any passwords that were stored on the phone get changed.

    You want to do that as quickly as possible because the thieves (at least if she's unlucky enough to get ones that really know what they are doing) know that you will be doing that so will on their end be as quickly as possible trying to get that info to use while they still can. Who knows, maybe they're just opportunistic and will just sell the phone (but maybe the person they sell it to will be buying it for that kind of opportunity) or just take the cash but do you really want to chance you got the kind of thief that just wanted the cash vs. wants to milk the theft as much as possible?
     

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