Story about att customer service

[DeftwillP]

AT&T killed my puppy when I was a kid. Verizon bought me an ice cream cone to make it better.

 

[briankeith513]

I've been with AT&T since 2005. The improvement in their customer service is to be commended. You have to understand that all companies use tactics to steer away issues at the first tier of customer service reps. ALL COMPANIES do that. When you get someone you dont mesh with, hang up and call back. rinse and repeat. Its just how it is these days and its not just the celluar world. its all companies. Alot of people think they are entitled to free this and free that and of course they always think they are right or think that because its a big company, its ok to screw them out of something. Those are the people who ruined it for those who really do have valid issues that need to be dealt with. So now valid customer service issues need to jump through a few hoops to get to the real higher tiered customer service reps that can actually offer consildation and results. The frontline reps are there just to assume you are lying to shut you down. if its a real issue, be persistant. the OP was persistant and he had his issue resolved.

That's wonderful that YOU have had good service and that AT&T has improved in YOUR opinion. However, he was relaying HIS experience. Were you actually saying that his experience wasn't an example of bad customer service. Are you actually excusing the fact that none of the 3 AT&T employees even attempted to look into his issues, until he got to the second manager and threatened to leave? I'm trying to understand how this wouldn't be considered poor customer service?