Straight scratches on cd/dvd from Macbook Pro

[jsjs525]

Sorry to all, I've searched in multiple places and haven't found anything relating to these types of scratches. I was told at the mac store that I've been carrying it wrong forcing the cd drive to contort, the end result is straight scratches by only what I can assume is the piece that actually grabs the disk to bring it the rest of the way into the disk drive....due to a few problems with my protection plan the store that I visited in Reno wanted me to drop another $450 to have them fix it. I'm at the stage where if I were to give the apple store any more money it would be on another laptop even though the one I'm currently using is only a year old....

either way, what occurs is that when I try to put a disk in straight and level it won't allow it, it's blocked after putting in only about a 1/2 inch. I can put it in a short ways with the inserted part angled upward but a few inches in and you can hear a scratching sound...after taking it out the plastic shredding that was just taken off is still hanging off the disk.

I have managed to slip a disk in at an angle and force the piece, that scratches it, down which has allowed me to put a disk in without scratching it, getting it out will still scratch it every now and then....and i end up having to repeat this process every time I want to put a disk in....

any suggestions would be greatly appreciated....thanks in advance

 

[alphaod]

What do you mean a problem with your protection plan?

And you will need this fixed either yourself or by Apple.

 

[jsjs525]

.....

I'll admit this is the first mac I've ever owned (bought it for photo-editing) and well, when I first got it the guy said that he was entering the information for my protection plan, he gave me the packet saying that all I had to do was bring it in with the packet whenever there was a problem. During a trip to Mammoth, a couple of weeks ago, I realized that I didn't have a plug to charge it, so i went out to reno to pick one up, that was a couple days after the first problem with the cd drive started and so i figured I'd have them look at it, they said it was out of warranty, I said different and when I get home I open up the package and (re)install the software that I thought the guy had already done for me and I find out that my protection plan is void because the guy never installed it....so now I'm fighting with the store over the problem. They have the record that I bought the protection plan the same day I got the computer but it was never activated as I was lead to believe....