Yesterday my friend called me on the phone and said their computer crashed. I couldn't figure out what they were saying they were seeing on the screen so I had them take a pic with a digital camera and then hard reset. It seemed fine after but I want to make sure this was just a one time thing and not something we need to worry about. Here is part of the pic they sent me, sorry it is kind of blurry. Notice on the bottom of the pic the mouse pointer is visible but it looks like a command line. Any ideas what this means? Thanks.