Strange error code - virus?

Discussion in 'Mac Basics and Help' started by Intouchdavep, May 15, 2015.

  1. Intouchdavep macrumors newbie

    Joined:
    May 15, 2015
    #1
    Please can you help?
    I Believe I have a virus on my mac as i am getting the message ERROR CODE: PFXQ0451 when I try to open safari and its blocking me from entering the net.
    The page will not disappear and i am being prompted to please call Apple Network and Security support number at 1-844-849-8994 immediately.
    I have tried re setting my Ip and installing and running adware medic and it it not working, does anybody know how to remove this virus as its damn annoying...thank you very much in advance.
    Regards
     
  2. erich1188, May 15, 2015
    Last edited: May 15, 2015

    erich1188 macrumors newbie

    Joined:
    May 14, 2015
    #2
    Sorry to hear about your troubles with Safari.

    Try this: Safari ▹ Preferences... ▹ Privacy ▹Remove All Website Data

    This will clear Safari's cache, which may stop the automatic redirect to the malicious site.

    Hope that this helps.

    NOTE: That number is an obvious scam. If you need live assistance, call AppleCare and not that number.
     
  3. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #3
    Google the error code only and it will show a number of references, all telling it is a scam, not a virus.
     
  4. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #4
    Haha. That's what they want you to believe (see above).
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    Quit Safari then relaunch it while holding down the shift key. That will stop Safari from redirecting to that scam web page.
     

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