Strange problems with remotes

Discussion in 'Mac Basics and Help' started by PAUSIMS, Mar 10, 2010.

  1. PAUSIMS macrumors newbie

    Joined:
    Feb 5, 2010
    #1
    Hi everybody,

    I'm not new at Mac but as the problem is generic I don't know where to post it, if necessary please move it.

    I have an aluminum unibody 15" MacBook Pro from last year and a brand new i7 27" iMac. With the iMac I purchased an EyeTV DTT Deluxe. Out of the box, the remote that came with the DTT deluxe didn't work with the iMac. I tried with the MacBook Pro and it neither worked.

    I asked for a refund and I purchased again another EyeTV DTT Deluxe. The remote didn't work again! With the iMac didn't work, with the MBP neither.

    So, finally, tired of all of this, I bought a new aluminum Apple Remote. It doesn't work with the MacBook Pro, neither with the iMac!!

    I made sure that the "block IR reception" option was unchecked from the Preferences. I also made sure to try it with several programs: Front Row, EyeTV 3... it doesn't work with any program.

    So, I don't know what to think. Apparently, the IR receiver can't be damaged in both computers, specially when the iMac is brand new and the old remote I had (I no longer have it) worked with the MBP.

    I talked with an AppleCare assistant and asked me to pull out the battery and press the power button for 15 seconds without battery, it didn't work and then said me to visit my nearest technical assistance shop but it's 200km from my house so it's not easy for me to reach me.

    I take the MBP from my school to my home and I tried with both locations, making sure that it wasn't something about any interference or any gadget causing the trouble to the remote.

    Thanks in advance ;-)
     
  2. Darth.Titan macrumors 68030

    Darth.Titan

    Joined:
    Oct 31, 2007
    Location:
    Austin, TX
    #2
    Stupid question, but did you pair the remote with either machine?
     
  3. PAUSIMS thread starter macrumors newbie

    Joined:
    Feb 5, 2010
    #3
    I am unable to pair it, I press the right button and the menu button for 10 seconds and it does nothing. Anyway I heard that even if the remote is unpaired, it should work with all the macs, so pairing only works to assign a remote to only one machine, but it's not necessary to make it work.

    I read about people that their Mac does not recognize the IR receiver, it's not my case because in both appear in the preferences the option to allow or not the infrared reception.

    With the iSight I can see the remote is working, the Apple one and also the EyeTV one, so it's not an issue with the batteries or any hardware problem with the remotes.

    It's strange, isn't it? :confused:
     
  4. PAUSIMS thread starter macrumors newbie

    Joined:
    Feb 5, 2010
    #4
    Sorry for the double post. I found out that the remote works perfectly with Remote Buddy. Now, even if I quit remote buddy works in native apps like front row.

    So, it seems it needed some kind of restart to some process of the remote reception and Remote Buddy has restarted it. I now can unistall or purchase remote buddy and whatever I do the new remote it works.

    I have to see if the EyeTV remote also works with Remote Buddy because I have no idea.
     

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