Strange Symbols instead of letters when deleting a file/folder?

Discussion in 'Mac Basics and Help' started by RyanDavid, Jun 18, 2013.

  1. RyanDavid macrumors newbie

    Jun 18, 2013

    I work at an internal IT helpdesk and one of our users is having a problem, whereby when she deleted a file/folder, the finder window that prompts her to enter password comes up, however the letters don't appear as letters they all appear as symbols. They look like the letter A in a box. I'm stumped with this, is there anything anyone can suggest?

    I've attached the picture for your perusal.


    Attached Files:

  2. RyanDavid thread starter macrumors newbie

    Jun 18, 2013
    Has nobody else had this problem then? For the record, the user has just told me that the problem originally started on Safari, however she began using Firefox which wasn't affected and has since returned to Safari which is now okay and the issue has switched to the login boxes.
  3. satcomer, Jun 18, 2013
    Last edited: Jun 18, 2013

    satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
  4. RyanDavid thread starter macrumors newbie

    Jun 18, 2013
    Thanks for the reply, I've arranged to look at this tomorrow around lunchtime so I will let you know how it goes.

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