Strategic Replacement

Discussion in 'iPhone' started by usingpond, Apr 9, 2008.

  1. usingpond macrumors member

    Feb 19, 2008
    Hey guys. I was just wondering about when exactly to replace my iPhone.

    As you may know, Apple is often quite generous with their customer support. In fact, I got my iBook replaced with a MacBook a few years ago since they didn't make iBooks and I needed a replacement.

    Well, now my iPhone needs a replacement. Part of the screen is completely unresponsive. A good half of it, actually. Anyway, it clearly will require a swap out.

    On to the question. Should I wait until 3G comes out? Do you think they would give me the current version of the phone, since they won't be manufacturing the older 2.5Gs after a certain point? I don't really know how it works with iPods. I'm assuming though, that they would go with the iPod policy over the Mac policy if they're different, so please share similar experiences if you have them!
  2. FarSeide macrumors 6502a


    Feb 17, 2008
    Earth Lane
    you'll end up getting a refurb iPhone if you walk into the Apple store.
  3. Surely Guest


    Oct 27, 2007
    Los Angeles, CA
    How did you break it?

    Don't you think that they have an iPhone policy?

    They have plenty of current iPhones that they will be happy to replace your broken one with. That is, if the reason it doesn't work is a warranty issue.

    They aren't going to give you a 3G iPhone just because you decide to wait until it's released. I'd say you were just lucky with the iBook to MacBook replacement.
  4. usingpond thread starter macrumors member

    Feb 19, 2008
    Actually, I didn't break it at all; it's a pretty common non-user issue. I'm sure there's a thread or two about it on here. There's a strip on the screen that simply does not respond to input. Well, anyway, I know that it will get replaced.

    The MacBook replacement was not lucky; in fact I used to work at an Apple Store (shhh don't tell anyone) and I'm 100% familiar with Mac policy. It's iPod policy I'm not really sure about (pretty low on the totem pole, the iPod department was). As far as iPhone policy, obviously this situation has never happened but as far as I know my store was pretty liberal with replacements.
  5. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    Hard-Boot, restore, and you should be good to go! I've had that happen a couple times, but it was easily fixed within my 10 minute visit to the Apple Store. What will happen is the Apple Store will run your iPhone through the "ringer" and the only way to replace the iPhone is if they cannot restore it. They'll ask you if you did a recent backup and then they do the hard-boot on their MBP at the counter, and then check to see if there has been any jailbreak or water damage and if there's a software glitch. I've seen them turn away people that felt they should get a "replacement" when in fact, they didn't go through the procedures to reboot or restore their iPhone. Good Luck either way. :eek:
  6. andresrw macrumors member

    Jun 5, 2007
    SO mi issue is with the speaker, it's broken, I have my iphone jailbreak and unlocked...I can erase the baseband and lock it again like new.....what should i say to the genius? can they know that this iphone where jailbreak/unlocked?
    I read some thread about claiming the warranty and they said that they don't have money to buy the contract with At&t so they haven't activated yet but that they tried to use the phone and make 911 call (no ethic at all!) and they hear the speaker broken......
  7. scaredpoet macrumors 604


    Apr 6, 2007
    Replace it now. Waiting for HSDPA isn't going to help you. If you give them an EDGE iphone, they're going to replace it with a refurbed EDGE iPhone.

    If you wait long enough and they're out of EDGE models, I bet you they'll send it in to get repaired, and then you'll have to wait a week or two while they repair your iPhone and send it back to you. Even optimistically-speaking, I don't think they would consider swapping out an EDGE with an HSDPA model for at least a few months after their release.

    I'm pretty certain Apple will at least have some spare parts on hand for the EDGE until the warranties begin to run out. In any case, waiting for them to run out of refurbs in the hopes that they'll send you new-model replacement isn't THAT much of a payoff. Is it really worth dealing with a busted iPhone for multiple months? It would make more sense to repair it now, take good care of it, then eBay it when the new ones come out, to help defray the upgrade cost. Which is what most Mac/iPod users do anyway. :)

    If your iPhone isn't too scratched up, it should net a decent resale value, even if it's the old model. Lots of people still don't have 3G coverage and would not benefit from a 3G iPhone, but would be more than willing to take the EDGE model off our hands at less-than-new pricing.

    As for me, I might just keep mine around as a backup to my 3G model when I get it. Seeing as this particular phone has lasted longer than any other cell phone I've ever owned, I guess it deserves *some* bit of loyalty. :)
  8. heyp macrumors 6502

    Jan 29, 2008

    replace it now and sell it to me... use the money for a new 3G iphone in a couple months
  9. ntrigue macrumors 68040


    Jul 30, 2007
    Supposing a June 30 release. They will have iPhone 1.0 on hand for at least 45 days afterward. You'd be better off replacing today and hoping the replacement goes bad in August. lol

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