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Struck at Activation Lock Screen

Abdulhaq

macrumors regular
Original poster
Apr 23, 2013
144
6
I bought a new ipad Air 2 for my wife. I wanted to give her old smaller ipad mini to some one else. We did a hard reset by connecting it to iTunes. I am getting the Activation Lock Screen which is asking for Apple ID and Password. We have forgotten both the Apple ID and Password. Kindly let us know if there is a way to get this ipad working again.
 

ScreenSavers

macrumors 68000
Feb 26, 2016
1,780
1,094
Bloomingdale, GA
You’ll have to have proof of purchase or reset your Apple ID password. Activation lock can be removed from the find my iPhone section of iCloud.com.
 

tps3443

macrumors 65816
Jan 24, 2019
1,301
841
NC,USA
What is the difference with resetting with iTunes plugged in to a computer, and resetting through only the iPads settings?
 
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