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Abdulhaq

macrumors regular
Original poster
Apr 23, 2013
178
10
I bought a new ipad Air 2 for my wife. I wanted to give her old smaller ipad mini to some one else. We did a hard reset by connecting it to iTunes. I am getting the Activation Lock Screen which is asking for Apple ID and Password. We have forgotten both the Apple ID and Password. Kindly let us know if there is a way to get this ipad working again.
 

ericwn

macrumors G4
Apr 24, 2016
10,791
8,753
Contact Apple. Activation lock can only be removed with their help.
 

ScreenSavers

macrumors 68020
Feb 26, 2016
2,011
1,493
Bloomingdale, GA
You’ll have to have proof of purchase or reset your Apple ID password. Activation lock can be removed from the find my iPhone section of iCloud.com.
 

tps3443

macrumors 65816
Jan 24, 2019
1,404
905
NC,USA
What is the difference with resetting with iTunes plugged in to a computer, and resetting through only the iPads settings?
 
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