Stuck at 'Accessing iTunes Store'

Discussion in 'iPhone Tips, Help and Troubleshooting' started by cplusON3R, Jul 11, 2008.

  1. cplusON3R macrumors regular

    Joined:
    May 8, 2006
    Location:
    Dirty Jersey
    #1
    Ok.. went through all the motions of getting the offical 2.0 thru itunes.. everything seemed to go smoothly but now my iphone(1st gen) is stuck at the 'slide for emergency' screen and itunes is stuck at 'accessing itunes store' with my iphone selected on the menu... is that normal? I've been sitting here for about 5 minutes now.. :confused:
     
  2. MM07 macrumors 6502a

    Joined:
    Feb 10, 2008
    #2
    Everyone is stuck there.

    I have been waiting 40 minutes so far...........
     
  3. HDJulie macrumors demi-goddess

    Joined:
    Jun 13, 2008
    Location:
    Little Rock, AR
    #3
    I've been at that step for an hour. I don't know if it is an overload problem on their server or if some of us had bad updates.
     
  4. MM07 macrumors 6502a

    Joined:
    Feb 10, 2008
    #4
    I just got kicked out if iTunes. It said error (04).

    I just restarted, we'll see how it goes.
     
  5. KoL macrumors member

    KoL

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    Jul 11, 2008
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    Puerto Rico
  6. cplusON3R thread starter macrumors regular

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    May 8, 2006
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    Dirty Jersey
    #7
    ouchies... damn.. ok.. I guess I dont feel SO bad now that everyone else is stuck at the same point..

    still annoying though..
     
  7. applehero macrumors 6502

    Joined:
    Jun 12, 2007
    Location:
    29º 25' 26"N, 95º 29' 36"W
    #8
    I'm there too, but on a 3G iPhone. Feels just like last year. :mad:
     
  8. unconfirmed macrumors newbie

    Joined:
    Jul 11, 2008
    #9
    Servers

    According to the manager at my local AT&T store in Northeast Texas (where they were also stuck doing the activations), the databases on Apple's servers which govern activation went down due to heavy load.

    He told his staff to enter the AT&T portion into their system, then send users home to complete the activation by tethering to ITunes. In his words "it will work just like the old iphones did". The were hoping to have the system back up "shortly".

    He was on a conference call with someone (presumably AT&T and Apple engineers) where he got that info.
     
  9. snapper07 macrumors 6502

    Joined:
    Nov 2, 2007
    #10
    iphone 3G = A hell of a lot of waiting! waiting to register, waiting for it to arrive, waiting for it to activate lets hope 3G is quick and this is the last of the waiting!!!:mad::mad::mad::mad::mad::mad::mad:
     
  10. volntitan macrumors 6502

    Joined:
    May 4, 2005
    #11
    Brought my ibook to work, stuck, and quess will just let it sit there and do it's thing. I assume if I disconnect it, bad things will happen.
     
  11. accrane macrumors member

    Joined:
    Jul 6, 2008
    Location:
    Orlando
    #12
    waited 6 hours and now i cant even use it because it wont sync.
     
  12. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #13
    I'm now getting error code -9838 from iTunes.

    Epic fail.
     
  13. snapper07 macrumors 6502

    Joined:
    Nov 2, 2007
    #14
    Same here!

    This week apple has gone down in my estimation with the mess up with me.com lack of iphones and now this they are starting dare i say it to get a bit cocky and stretch them selves to much!!
     
  14. cplusON3R thread starter macrumors regular

    Joined:
    May 8, 2006
    Location:
    Dirty Jersey
    #15
    ARGH! say it aint so! the first launch wasnt even close to being this bad.. at least for me anyway.

    I guess I'll just use my zack morris cell phone to send/receive calls while the iphone just sits here...

    [​IMG]
     
  15. macridah macrumors 6502a

    macridah

    Joined:
    Feb 18, 2004
    Location:
    Nor-Cal
    #16
    WTF ... I am also getting the -9838 error! I was kicked out and then tried to reconnect.

    Apple, did you not expect this. I have to go to work with no phone and only reactivate when I get home!!!

    This is the oppisite of TGIF.

    Boo for the project manager in charge of this roll out.
     
  16. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
    #17
    Not quite, just a case of demand>supply.

    Yeah, Steve™ will sack him personally I should think.

    Poor from Apple, I must admit.
     
  17. arkitect macrumors 601

    arkitect

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    Sep 5, 2005
    Location:
    Bath, United Kingdom
  18. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #19
    Join the party. Mine has been stuck there for well over a half hour :eek:

    My guess is heavy traffic. I'm still on hold waiting for an Apple Rep on the phone.
     
  19. mrmiami247 macrumors member

    Joined:
    Jul 7, 2008
    #20
    yeah im gettin the same -9838 error also...it sucks...i cant text but i can do internet and call people now
     
  20. chachat macrumors newbie

    Joined:
    Feb 23, 2008
    Location:
    San Francisco
    #21
    After the long period of "accessing iTunes store" I too have now received the -9838 error message. My iphone remains with a USB symbol, arrow and iTunes symbol, and is inoperable? Except presumably for emergency calls, any thoughts as to what one should do next?
     
  21. volntitan macrumors 6502

    Joined:
    May 4, 2005
    #22
    I'm getting a 9844 error. Is anyone disconnecting their iphone from their computer or just letting it sit there?
     
  22. cplusON3R thread starter macrumors regular

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    May 8, 2006
    Location:
    Dirty Jersey
    #23

    :p

    [​IMG]
     
  23. AJsAWiz macrumors 68030

    AJsAWiz

    Joined:
    Jun 28, 2007
    Location:
    Ohio
    #24
    Right . . . but this problem might have been avoided if Apple had released 2.0 ( for current iPhone owners) prior to the 3G launch date. That might have cut down all of this heavy traffic today .
     
  24. chachat macrumors newbie

    Joined:
    Feb 23, 2008
    Location:
    San Francisco
    #25
    Couldn't agree more...
     

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