Stuck at Apple Screen

[brenmitch7]

Hello,
Recently I discovered that my iPhone 3GS was frozen so I restarted it. Upon restarting it, it became "stuck" at the screen with the silver Apple. After several attempts to restart, with the same result, I began searching online for an answer. First, I did a full restore to iPod, but once again received the same result. My computer detects the iPhone and I can sync it, but nothing, expect for the boot screen will appear!

PLEASE HELP!!!

 

[ratzzo]

Have you tried the simultaneous sleep/home push for a 'hard reset'? After doing that, wait 30 sec before turning it on again. See how that works out. Did it happen out of the blue?

 

[ylerT]

Hello,
Recently I discovered that my iPhone 3GS was frozen so I restarted it. Upon restarting it, it became "stuck" at the screen with the silver Apple. After several attempts to restart, with the same result, I began searching online for an answer. First, I did a full restore to iPod, but once again received the same result. My computer detects the iPhone and I can sync it, but nothing, expect for the boot screen will appear!

PLEASE HELP!!!

If you've already done a restore, several reboots, etc then you may be having an issue with the proximity sensor. It may sound crazy but I've had this happen quite a bit.

If you're comfortable with opening the phone...open the phone, unplug the #3 connector and then reboot. If it reboots which I suspect it will you need to replace the sensor/speaker assembly or the connector on the board needs replaced.

 

[brenmitch7]

Sounds pretty complicated @ylerT. Would this require me to buy additional parts?

 

[ylerT]

Sounds pretty complicated @ylerT. Would this require me to buy additional parts?

You won't need any additional parts to test the theory. However, if you're not comfortable opening the phone I wouldn't recommend it. Do you know if your phone is still under warranty through Apple?

 

[brenmitch7]

You won't need any additional parts to test the theory. However, if you're not comfortable opening the phone I wouldn't recommend it. Do you know if your phone is still under warranty through Apple?

No I don't believe so. There is a small crack in the bottom left portion and I did not purchase accidental insurance. How would I go about opening the phone?

 

[ylerT]

No I don't believe so. There is a small crack in the bottom left portion and I did not purchase accidental insurance. How would I go about opening the phone?

I'm not sure what the rules are for links and things like that but...if you search YouTube and Google, there's a ton of videos and guides on how to take it apart.

Luckily, you can test this problem fairly quickly. You just need to remove the 2 bottom screws, lift the screen up. Be careful, don't pull the display assembly up too fast or you could rip the cables. Disconnect the #1, #2 and #3 connectors. After that, only re-connect #2(digitizer) and #1(LCD). Reboot the phone and if it boots all the way you know what the problem is. That's just the beginning though.