Stuck blue pixel on iPhone X

[Prospekt]

So I picked up my iPhone X yesterday and I love it! However I noticed there’s 1 pixel in the middle of the screen that is a neon blue color and is always there. I’ve tried those stuck pixel website fixer things and it didn’t work..normally I wouldn’t care but it’s dead center of the screen and it’s all i see now

Have a genius appointment tomorrow.. do they have replacement stock for this kind of thing? Or should I wake up at 6 am and reserve another one?

 

[44267547]

So I picked up my iPhone X yesterday and I love it! However I noticed there’s 1 pixel in the middle of the screen that is a neon blue color and is always there. I’ve tried those stuck pixel website fixer things and it didn’t work..normally I wouldn’t care but it’s dead center of the screen and it’s all i see now

Have a genius appointment tomorrow.. do they have replacement stock for this kind of thing? Or should I wake up at 6 am and reserve another one?

Assuming the Apple store you are visiting has replacement units in stock for strictly issues like these, they will issue a new device right there. If they don't, then Apple will ship you a Replacement unit next day and then you can send your defective unit back in exchange.

 

[Prospekt]

Assuming the Apple store you are visiting has replacement units in stock for strictly issues like these, they will issue a new device right there. If they don't, then Apple will ship you a Replacement unit next day and then you can send your defective unit back in exchange.

Hi! I should have mentioned that I’m trying to avoid that second option (currently on a 1+ month cross country road trip so I don’t have an address to ship to...) I guess I’m just curious if it’s “safer” to reserve another one (and then cancel if they replace at the genius appointment) or if that’s overkill.. I’m probably overthinking this all

If it helps I’m in California right now

 

[44267547]

Hi! I should have mentioned that I’m trying to avoid that second option (currently on a 1+ month cross country road trip so I don’t have an address to ship to...) I guess I’m just curious if it’s “safer” to reserve another one (and then cancel if they replace at the genius appointment) or if that’s overkill.. I’m probably overthinking this all

If it helps I’m in California right now

What you could do is reserve one if you really wanted to, visit your Apple Store for your genius appointment and then determine if they can issue a replacement in store. But again, Apple sets aside replacement units strictly for defective iPhones. It's just not fully guaranteed what they have available for stock in store for replacement units.

 

[MrGimper]

If you able to reserve one, then just return and repurchase?

 

[NonTurbo2JZ]

I’ve had or still having the same issue and I just got the phone 24 hours ago and noticed the blue dot about 13 hours into having the phone .. spoke with Apple 3 times they told me go to my carrier which is T-Mobile and I’ve went to T-Mobile about 2 times and each one is telling me to go to the opposite... now they saying they want to use the warranty and want to charge me a one time fee for the issue but I’m just like WHY if the phone was already defective.
Right now I am currently on hold with my carrier because I want my issue to be solved today! I’m not paying $1,000 for a defective phone.

 

[Prospekt]

I’ve had or still having the same issue and I just got the phone 24 hours ago and noticed the blue dot about 13 hours into having the phone .. spoke with Apple 3 times they told me go to my carrier which is T-Mobile and I’ve went to T-Mobile about 2 times and each one is telling me to go to the opposite... now they saying they want to use the warranty and want to charge me a one time fee for the issue but I’m just like WHY if the phone was already defective.
Right now I am currently on hold with my carrier because I want my issue to be solved today! I’m not paying $1,000 for a defective phone.

Can you return it to t mobile and repurchase? Or return it then purchase from the Apple store? Definitely don’t use the warranty if you just bought it yesterday

 

[Shadowbech]

I’ve had or still having the same issue and I just got the phone 24 hours ago and noticed the blue dot about 13 hours into having the phone .. spoke with Apple 3 times they told me go to my carrier which is T-Mobile and I’ve went to T-Mobile about 2 times and each one is telling me to go to the opposite... now they saying they want to use the warranty and want to charge me a one time fee for the issue but I’m just like WHY if the phone was already defective.
Right now I am currently on hold with my carrier because I want my issue to be solved today! I’m not paying $1,000 for a defective phone.

At this point, it's probably best to just return the device where you got it from and get a new one. It sounds like you are being bounced back and forth with no resolution.

 

[Gryzor]

I’ve had or still having the same issue and I just got the phone 24 hours ago and noticed the blue dot about 13 hours into having the phone .. spoke with Apple 3 times they told me go to my carrier which is T-Mobile and I’ve went to T-Mobile about 2 times and each one is telling me to go to the opposite... now they saying they want to use the warranty and want to charge me a one time fee for the issue but I’m just like WHY if the phone was already defective.
Right now I am currently on hold with my carrier because I want my issue to be solved today! I’m not paying $1,000 for a defective phone.

If you read the small print, there is an accepted number of dead pixels on a display before it is considered "defective". Hint, it's a lot more than just one. The use and performance of your phone is not affected at all, so how can it be "defective"? If you get a swap at all, even with a small fee, consider yourself well served.

 

[Prospekt]

If you read the small print, there is an accepted number of dead pixels on a display before it is considered "defective". Hint, it's a lot more than just one. The use and performance of your phone is not affected at all, so how can it be "defective"? If you get a swap at all, even with a small fee, consider yourself well served.

A couple years ago at least if your iPhone had 1 dead pixel it was considered unacceptable and they would fix/exchange - and they still will exchange it now.

https://m.imore.com/apples-dead-pixel-policy-black-white

 

[Jordan921]

If you read the small print, there is an accepted number of dead pixels on a display before it is considered "defective". Hint, it's a lot more than just one. The use and performance of your phone is not affected at all, so how can it be "defective"? If you get a swap at all, even with a small fee, consider yourself well served.

With one dead pixel Apple will replace your phone.