Stuck Key on BRAND NEW Macbook Keyboard

Discussion in 'MacBook' started by msb65, Mar 7, 2009.

  1. msb65 macrumors member

    Sep 17, 2008
    Hi Everyone,

    I bought a new white MB yesterday. Even as I began entering my information to set up the machine I noticed that the "I" key is not as sensitive as the others, ie. as I was typing i's were not showing up. I can press it multiple times and nothing will show up. The key is not broken, as if I press it hard enough it will type. However, even with limited use this has become quite annoying.

    I guess I could learn to just press that key harder, but I worry that this is actually indicative of something wrong with the key which will eventually break and lead to me spending more time and money. Also I feel that the keyboard should work perfectly since it is a new machine. I paid $1000 and shouldn't have to learn to deal with this.

    So I am asking for your advise. First of all am I being a little b%$? I know it is just one key. I would like to exchange the machine. Think I have any chance in doing this? Any advice in what I should say to the store manager when I attempt to do this?


  2. mynameisraj macrumors 6502

    Nov 14, 2008
    Boulder, Colorado
    They won't exchange the machine. You'll get a new topcase.
  3. msb65 thread starter macrumors member

    Sep 17, 2008
    Hey Raj,

    So what does that entail? Will I have to send it to Apple? I can't believe it because I bought the thing yesterday!

    Maybe I'll just return it and buy a new one.
  4. PeterQC macrumors 6502a


    Jun 30, 2008
    your machine is DOA - Dead on Arrival. The key is malfunctioning, you will get a new one since it's new. You have 15 days to return to get a remplacement or they will repair it.
  5. msb65 thread starter macrumors member

    Sep 17, 2008
    Cool. Should I be dealing with the campus store where I bought the computer or Apple?
  6. angemon89 macrumors 68000


    Feb 5, 2008
    The place where Apple designs stuff

    By the way how much did you get it for on campus? CSUS sells them for $899 and I'll probably be getting one in the fall.
  7. squaros macrumors member


    Feb 25, 2008
    I had a stuck key on a MBP last year. I called Apple and they replaced the first system with an identical system. The new one had a bad screen so I called again and they replaced it with a faster model. Apple was easy to deal with and the turnaround time was only about 5 days.

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