Stuck Pixel

Discussion in 'MacBook' started by salmankhan, Sep 16, 2015.

  1. salmankhan macrumors member

    salmankhan

    Joined:
    Oct 22, 2013
    #1
    Well guys as the title of the post states i have a one stuck pixel on my brand new retina macbook. The stuck pixel is always red or green n appears more profoundly on black backgrounds. The funny thing is that it comes and goes but it is there.
    i bought my macbook a month back so the 14 day return period is over and i havent bought the apple care yet.
    So what options i have in my hands.

    p.s the stuck pixel is on the far lower right portion of the screen not in the middle.

    Thanks
     
  2. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Putting out the fire with gasoline...
    #2
    You can try to search for a site or an application that continuously rotates primary colours, this has been known to help for some. Speak with Apple about replacing the display (complete top case), equally they will only do so if it falls within Apple guidelines or out of benevolence.

    Q-6
     
  3. salmankhan thread starter macrumors member

    salmankhan

    Joined:
    Oct 22, 2013
    #3
    Ya out of benevolence i think they might cause its only a single stuck pixel and i dont know whether apple can replace the whole display for a single stuck pixel or whateva it is
     
  4. James.K.Polk macrumors 6502a

    James.K.Polk

    Joined:
    Aug 31, 2015
    #4
    I tried this a while ago (on a 15" rMBP, not on the rMB, for what it's worth) and had no success. I ended up getting the screen replaced BUT I was under AppleCare+. OP, I'd try the Apple Store.
     
  5. BoneHead001 macrumors 6502

    Joined:
    Nov 13, 2013
    Location:
    Livonia,MI
    #5
    I think they’ll replace it if you properly present your case.
     
  6. Aneef macrumors regular

    Aneef

    Joined:
    Jun 4, 2015
    Location:
    Lahore, Pakistan
    #6
    Why do u need an Apple Care for display replacement when u are under Warranty for the first year?
     
  7. pacmania1982 macrumors 6502a

    pacmania1982

    Joined:
    Nov 19, 2006
    Location:
    Birmingham, UK
    #7
    Take it back and they should replace it for you.

    I had a dead pixel on my iPhone and they replaced it.

    You still get a years limited Apple Care remember.
     
  8. asaggynoodle macrumors member

    asaggynoodle

    Joined:
    Sep 22, 2015
    #8
    Absolutely take it back and get a replacement. This is a manufacturing defect, don't let your warranty expire.
     
  9. pastrychef macrumors 601

    pastrychef

    Joined:
    Sep 15, 2006
    Location:
    New York City, NY
    #9
    I tried the method described by Queen6 once and it worked for me. I ended up using that monitor for years without ever seeing another stuck pixel.
     
  10. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #10
    I'd try to unstick it first as apples policy won't cover you.

    iPod nano, iPod touch, and iPhone screens: repair or replace after 1 or more dead pixels iPad: repair or replace after 3 or more dead pixels

    MacBook, MacBook Air, MacBook Pro 13″ and 15″ models: replace after 4 or more bright pixels, 6 or more dark pixels

    MacBook Pro 17″, displays up to 20″: replace after 5 or more bright pixels, 7 or more dark pixels iMac 24″ and iMac 27″,

    Apple Cinema Displays from 22″ to 30″: replace after 9 or more bright pixels, 11 or more dark pixels


    If the number of pixel anomalies is within specifications, explain that to the customer. Further explain that you can replace the product, but the replacement product may have even more anomalies yet still be within specifications, and that Apple will not replace the product again if the number of anomalies in the replacement product is within specifications.
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    While I agree a single pixel is not enough for apple to replace the laptop, you may find a sympathetic genius willing to help you out.

    I'd try to massage it out as mentioned first however.
     
  12. salmankhan thread starter macrumors member

    salmankhan

    Joined:
    Oct 22, 2013
    #12
    ^This.
    exactly apple is not willing to replace my screen. talked with them and they said the same thing which you comprehensively elaborated.
    well time to live with it or use those rotating primary circles as mentioned by Queen6 in the above post
    thanks guys
     
  13. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #13
    Here is a video to play mate



    Run it at max brightness and see if it helps
     
  14. salmankhan thread starter macrumors member

    salmankhan

    Joined:
    Oct 22, 2013

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