Subtitles stopped working on ATV?

Discussion in 'Apple TV and Home Theater' started by shorn, Feb 1, 2014.

  1. shorn macrumors regular

    Jun 29, 2010
    Hi all,

    Just a quick question. I have just tried to start watching a series (Borgen) that has subtitles and they are not showing on ATV.

    These are m4v files that I converted myself, and have two audio tracks (AAC 2.0 and AC3 5.1) and the English subtitle track.

    When I watched the first few episodes several months back the subtitles were fine, but now they are not available.

    If I bring up the menu on ATV it says "Subtitles aren't available for this content" - however when I dropped the file in Subler it has the subtitle track, and when I view it in VLC player on the mac they display fine.

    Something has obviously changed in either iTunes or AppleTV - just wondering if anyone has any ideas?
  2. shorn thread starter macrumors regular

    Jun 29, 2010
    OK, well seem to have found what was causing the issue.

    I had set the subtitles within the file as 'forced' using Subler. It obviously didn't like this, as when removed the 'forced' option and re-saved it is now displaying them OK.

    I'm assuming the either iTunes or ATV do not like the way it was being saved as a forced track?

    Anyone with experience of this?
  3. slothrob macrumors 6502

    Jun 12, 2007
    I believe the problem is that you told it to save only forced subtitles and there weren't any forced subtitles, so nothing was saved.

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